Intermediate Care Unit Associate - ANC 5 Adams Tower B - Per Diem

Yale NewHaven Health; New Haven (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Yale NewHaven Health operates a patient-focused environment where a Unit Clerk greets patients and visitors, coordinates appointments with clinical staff, and supports essential clerical tasks. The role emphasizes accuracy, courtesy, and teamwork while maintaining orderly front-line operations.

Responsibilities include mail handling, filing, record-keeping, and professional interactions with patients, staff, and physicians. A high school diploma and 1–2 years of clerical experience are preferred.

Qualifications

• High School Diploma or GED required.
• 1–2 years of administrative clerical experience, preferably in patient care.
• Current experience with YNHHS internal roles is a plus.

Responsibilities

• Acts as receptionist, greeting patients and visitors.
• Performs unit clerical tasks including mailing, messages, record-keeping, typing and filing.
• Handles patient appointment system and schedules with clinical staff.
• Interacts professionally with patients, hospital staff, physicians and office staff.
• Maintains a clean, safe, and organized clerical environment.
• Respects patients' rights as identified by the institution.
• Assists with supplies, ordering and inventory maintenance.
• Performs efficiently in emergency situations as directed.
• Seeks information or assistance from administrators or resources as needed.

Skills

Reception duties

Patient interaction

Clerical skills

Education

High School Diploma or GED

Tools

Typing

Filing

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under general supervision, providing a variety clerical duties in support of the department.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Acts as receptionist, greeting and interacting with patients, visitors and others.
• 1.1Greets all patients and visitors in a courteous and professional manner.
• 2.Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
• 2.1Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
• 3.Handles patient appointment system.
• 3.1Schedules patient appointments in coordination with the clinical staff.
• 4.Interacts with all others in a manner consistent with excellent hospital public relations.
• 4.1Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
• 5.Cleanliness and safety.
• 5.1Maintains safe, clean, and organized environment in all clerical areas.
• 6.Patients' Rights.
• 6.1Respects patients' rights at all times identified within the institution.
• 7.Supplies/ordering, errands.
• 7.1Assists in maintaining supplies at appropriate inventory levels.
• 8.Emergency situations.
• 8.1Performs efficiently in emergency situations as directed.
• 9.Information/in-service participation.
• 9.1Appropriately seeks information or assistance from administrator, or other resource people.

Qualifications

EDUCATION

Minimum High School Diploma or equivalent GED is required.

EXPERIENCE

One (1) to Two (2) years administrative clerical experience preferably in a patient care environment- or- current active YNHHS internal experience covering Business Associate/ Unit Associate responsibilities. Prior computer usage strongly preferred.

SPECIAL SKILLS

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YNHHS Requisition ID

195948