Housekeeping Administrative Assistant

Marriott Resorts Hospitality Corporation; United States; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free on-site parking

Discount at on-site Food & Beverage

Complimentary beverages during shifts

Shoe and gear allotments

Uniforms provided

Team events and celebrations

Associate recognition programs

Annual awards for guest satisfaction

Job summary

Marriott Vacations Worldwide is hiring a hospitality associate to enter and retrieve data from databases, update records, and handle reservations while answering guest inquiries. You will use computers, POS systems, and standard office equipment to prepare letters, reports, and other documents.

Mail handling and filing will also be part of the role. The position emphasizes professional communication, guest services, and maintaining organized records to support smooth operations on-site.

Qualifications

• Enter and retrieve information from computer databases to update records and reservations.
• Answer inquiries from guests and prepare letters and reports using office software.
• Handle mail, filing systems, and organize documents for records and transactions.
• Use computers and POS systems to locate work-related information.

Responsibilities

• Follow all policies and protect company assets while maintaining professional appearance.
• Welcome guests, anticipate service needs, and respond with clear, professional language.
• Prepare documents and communicate via telephone with proper etiquette.
• Develop positive working relationships and support team goals.
• Move and lift items as required and assist guests as needed.

Skills

Guest service

Data entry

Office software

Telephone etiquette

POS systems

Tools

POS systems

Job description

Hourly Rate: $21.75

JOB SUMMARY

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

CORE WORK ACTIVITIES

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Perform other reasonable job duties as requested by Supervisors.

Site Specific Perks

• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Complimentary soft drinks during each shift
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outdoor and travel roles
• Hats and sunscreen are provided, as needed
• Bi-annual team building events
• Quarterly celebrations, Associate of the Month, Associate Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members