Union Bellperson

Hyatt; Carmel-by-the-Sea (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Hyatt Vacation Ownership is seeking a bellperson to greet and escort guests to rooms, open doors, and explain amenities and local area information. You will assist with luggage, arrange transportation, and provide directions throughout a guest stay.

The role requires a professional demeanor, the ability to stand or walk for long periods, and flexibility to work evenings, weekends, and holidays at the resort. Hyatt emphasizes equal opportunity and a diverse workforce.

Qualifications

• Provide courteous guest service and assist with luggage.
• Explain property amenities and local areas of interest and activities.

Responsibilities

• Reports accidents, injuries, and unsafe work conditions to manager; completes safety training and certifications.
• Welcomes and acknowledges all guests according to Hyatt standards; anticipates service needs and assists individuals with disabilities.
• Speaks with others using clear and professional language; prepares and reviews written documents; answers telephones with proper etiquette.
• Develops positive working relationships with others and supports the team to reach common goals.
• Complies with quality assurance expectations and standards.
• Stands, sits, or walks for extended periods; moves, lifts, carries, pushes, and places objects weighing up to 50 pounds.
• Performs other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Job description

Job Summary

Greets and escorts guests to rooms. Opens doors and assists owners/guests/visitors entering and leaving property. Informs them of property amenities, services, and hours of operation, and local areas of interest and activities. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, in-room safe, etc.). Transports guest luggage to and from villa/guest room and/or designated bell area. Assists with luggage storage and retrieval. Assists owners/guests/visitors in and out of vehicles, including assisting with loading/unloading luggage. Supplies owners/guests with directions. Arranges transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) and records advance transportation request as needed. Communicates parking procedures to owners/guests/visitors.

CORE WORK ACTIVITIES

• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
• Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
• Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
• Complies with quality assurance expectations and standards.
• Stands, sits, or walks for an extended period or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance.
• Performs other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US HVO Resort Ops