Bellperson - Full Time

Hilton Grand Vacations; Las Vegas (NV); On-site; USD 21,000 - 26,000; Full time

Job summary

Hilton Grand Vacations at Paradise is seeking a Bellperson to join the team at our 419-unit resort located off the Strip. You will be the first point of contact for Owners and Guests, ensuring a warm welcome and a smooth start to their stay.

Responsibilities include greeting arrivals, assisting with luggage, delivering messages, coordinating deliveries, and guiding guests through room features and available services.

Qualifications

• 6 months of customer service experience.
• Self-starting personality with an even disposition.
• Move, lift, carry, push, pull objects weighing up to 150 pounds.
• Stand or walk for long periods and endure outdoor weather.
• Respond quickly to work situations with or without accommodations.

Responsibilities

• Greet and escort owners/guests to rooms to ensure happiness and a strong first impression.
• Supervise property entrance and assist with guest arrivals.
• Assist with luggage handling and transportation.
• Deliver messages and support room move requests and deliveries.
• Identify room features and explain amenities to guests.
• Support other departments as needed and maintain a clean front entrance area.

Skills

Customer service

Guest interaction

Physical endurance

Team collaboration

Job description

Hilton Grand Vacations at Paradise is seeking a Bellperson to join the team. This outstanding 419-units resort is located conveniently off the Strip and is beloved by both our Owners and Guests for its peaceful atmosphere away from the bustle of the city. For almost 25 years, we have provided a welcoming and comfortable home away from home for our Owners, Guests, and Team Members.

What will I be doing?

Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.

• Supervises property entrance and accepts guest arrivals.
• Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
• Deliver messages and assist with room move requests, grocery delivery and other deliveries.
• Reports any problem or unusual activities to management.
• Ensures an organized, safe and clean front entrance and lobby area.
• Carries out reasonable requests by management including assisting other departments when needed.
• Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items.
• Retrieving, transporting, organizing, and storing of luggage in designated area.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Special projects as given by leadership; responding to all guest requests to ensure client happiness.
• Other duties as assigned.

What are we looking for?

To fulfill this role optimally, applicants possess the following minimum qualifications and experience:

• 6 months Customer service experience
• Self-starting personality with an even disposition
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• 1+ years prior Bellperson experience
• Resort, Hotel hospitality proven experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.