Union Housekeeper

Hyatt; Carmel-by-the-Sea (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Hyatt is seeking an attentive Hotel Housekeeper to maintain high standards of cleanliness and guest satisfaction at our Carmel-by-the-Sea property. You will replace amenities, clean bathrooms, make beds, vacuum carpets, and ensure all room items are present and working while adhering to safety and confidentiality guidelines.

Responsibilities include welcoming guests, delivering prompt service, handling linens and supplies, and supporting the team to meet quality goals.

Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill cart with supplies and transport cart to assigned area.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets in guest rooms and hallway.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Job description

Job Description

CORE WORK ACTIVITIES

• Respond promptly to requests from guests and other departments.
• Fill cart with supplies and transport cart to assigned area.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets in guest rooms and hallway.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.