Unified Communications Technician & Voice Network Pro

Black Box; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Black Box in Atlanta, GA, is seeking an IT support professional to assist internal teams and clients with physical infrastructure, voice networks, and applications. You will help manage voice systems, troubleshoot incidents, and perform user-related changes while collaborating with vendors and ensuring policy compliance.

The role emphasizes strong customer service, clear communication, and the ability to work across cross-functional teams in a fast-paced environment.

Qualifications

• Bachelor's degree in IT or related field with 2–5 years of end-user support experience.
• Experience supporting Avaya UC solutions.
• Solid knowledge of MS Office apps (Outlook, Word, Excel).
• Experience with conference apps (Skype, Zoom).
• Ability to install, configure and test routers and switches.
• Experience with building wiring, cabling, and network technologies.
• Read network topology diagrams and assist in rack/stack and interconnections.

Responsibilities

• Provide support to internal teams and clients on physical infrastructure, voice network and applications.
• Manage and maintain voice network and systems; respond to incidents.
• Handle day-to-day adds, moves, changes, and user troubleshooting.
• Assist in resolving voice system issues and outages.
• Monitor incidents and ensure timely ticket closure.
• Coordinate with vendors for site services and asset management.
• Adhere to change control procedures and company policies.

Skills

Customer service

Excellent communication

Team collaboration

Time management

Detail-oriented

Education

Bachelor's degree in Information Technology or related field

Tools

Avaya UC

MS Office

Skype/Zoom

Routers & switches

Network cabling

Job description

Black Box in Atlanta, GA, is seeking an IT support professional to assist internal teams and clients with physical infrastructure, voice networks, and applications. You will help manage voice systems, troubleshoot incidents, and perform user-related changes while collaborating with vendors and ensuring policy compliance.

The role emphasizes strong customer service, clear communication, and the ability to work across cross-functional teams in a fast-paced environment.