Network Tech 1

Black Box; United States; Sur place; USD 34 000 - 48 000; Plein temps

Résumé du poste

Black Box is seeking several Technician - Network for 24/7 coverage across facilities. Responsibilities include patching, installing, troubleshooting and de-installing network equipment, and supporting IP phones from Cisco and Avaya. Must be able to lift heavy objects and work with Sniffers, testers, and in data closets.

Standard hours vary by shift; full-time permanent hire possible after 6 months. Prior experience in data communications and basic networking knowledge required.

Qualifications

• Must have hands-on experience with data/telecom networking
• Ability to perform rack and stack in comms closets
• Familiarity with 66 Block and 110 Block cross-connects
• Understanding of data communications networking basics
• Must be able to lift heavy objects and work 24/7 coverage shifts

Responsabilités

• Patch cabling between network equipment and customer network
• Install power cables from equipment to power supply
• Install, troubleshoot and de-install network equipment
• Install and swap devices (phones, PCs, cables, switches)
• Configure and troubleshoot IP phones (Cisco/Avaya)
• Handle MAC requests within SLAs
• Interact with customer staff and project management
• Provide hardware break-fix services for network infrastructure
• Perform onsite tests for data, voice, website and security
• Assist with facilities tasks and inventory management
• Tag, receive, and track spare parts and assets
• Coordinate interface between location staff and MAC management

Connaissances

Cable patching

Rack & stack

Troubleshooting

Formation

High school diploma or equivalent

Outils

Sniffers

BERT testers

Cable testers

Fiber testers

Cisco IP phones

Avaya phones

Description du poste

Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in:

• Racking and stacking of network devices
• Cable patching
• Physical layer troubleshooting
• Equipment disposal activities
• Installing and troubleshooting Cisco and Avaya IP phones.

This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.

Position Details:

• Hourly salary based upon the level of experience & skill-set
• Full time permanent hire possibility after 6 months
• Standard work hours: Multiple shifts to support 24/7 coverage
• Client Addendum Applies; will provide at the time of offer acceptance

Responsibilities:

• The patching cabling between network equipment and customer’s network
• The installation of power cables from equipment to power supply in rack/cabinet/closet
• The installation, troubleshooting and de-installing network equipment
• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
• Install, troubleshoot, and de-install Network General remote Sniffers
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Act as interface between customer’s associates and management
• Provide hardware break-fix services for network infrastructure
• Perform onsite call-through, data, voice, website and security testing
• Perform back-up testing to ensure all systems are connected to the customer’s network as directed
• Support carrier testing of circuits
• Assist with facilities efforts
• Power and uninterruptable power supply (UPS) restoral
• Water problems,
• Emergency cooling restoration,
• Fire suppression exercises, restoration, and post fire events
• Support inventory management activities
• Receiving inventory
• Tagging of assets
• Tracking spares (crash kits)
• Ordering inventory
• Updating inventory records
• Prepare and return damaged equipment
• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements:

• Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
• Requires experience in working in communications closets
• Must be able to perform rack and stack activities
• Must be able to safely lift heavy objects
• Must understand cable patching processes and procedures
• Must be familiar with 66 Block and 110 Block cross connect procedures
• Must have a basic knowledge of data communications networking.
• Must be able to assist in troubleshooting issues
• Must understand network terminology
• Must be familiar with IP phone
• Must be able to program Cisco phones
• Must be able to install Avaya phones
• Must be able to troubleshoot Avaya and Cisco phones
• Requires good interpersonal communications skills
• Must be able to explain technical issues in a way the customer will understand an issue
• Must be able to interpret a customer’s issue in a way that will allow technician to facilitate a resolution

Experience and Education:

• 5 years of experience in data communications
• Must have a basic knowledge of Cisco Phones, switches and routers
• Must have a basic knowledge of local and wide area networking.
• High school diploma or equivalent required

About Us:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.