Unified Communications Engineer - VoIP, UCaaS & Collaboration

Les Olson Company; South Salt Lake (UT); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Les Olson Company seeks a skilled Unified Communications Specialist to deploy, support, administer, and optimize UC solutions including UCaaS, VoIP, and collaboration tools. The role emphasizes customer-focused service, strong troubleshooting, and proactive optimization across voice, video, and messaging platforms.

The ideal candidate brings experience supporting VoIP, UC platforms, and telecom infrastructure, with excellent communication and multi-tasking abilities to ensure reliable

Qualifications

• 2+ years of experience supporting Unified Communications, VoIP, telecom, or UCaaS platforms.
• Solid understanding of VoIP technologies and UC platforms.
• Experience troubleshooting voice quality issues and service outages.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Respond to incidents, service requests, and inquiries per SLAs.
• Troubleshoot and resolve voice quality, call routing, registration, and outages.
• Support, configure, and provision UC services including VoIP, SIP, and UCaaS platforms.
• Assist with number porting activities and telecom carrier coordination.
• Administer user accounts, devices, auto attendants, hunt groups, call flows, and voicemail.
• Assist with endpoint deployments (phones, softphones, mobile apps, headsets, conferencing devices).
• Collaborate with engineering, carriers, vendors, and support teams to resolve issues.
• Create and maintain technical documentation and SOPs.
• Participate in escalation management and incident response.
• Deliver excellent customer service and timely issue resolution.
• Monitor platform performance and identify service-impacting issues.

Connaissances

Unified Communications

VoIP

VoIP troubleshooting

Customer service

Communication skills

Multi-tasking

Outils

GoTo Connect

Microsoft Teams Phone

RingCentral

8x8 Work

Dialpad

Zoom Phone

Nextiva

Description du poste

Les Olson Company seeks a skilled Unified Communications Specialist to deploy, support, administer, and optimize UC solutions including UCaaS, VoIP, and collaboration tools. The role emphasizes customer-focused service, strong troubleshooting, and proactive optimization across voice, video, and messaging platforms.

The ideal candidate brings experience supporting VoIP, UC platforms, and telecom infrastructure, with excellent communication and multi-tasking abilities to ensure reliable