Unified Communications Engineer – Teams Phone & AV

U.S. Anesthesia Partners; Dallas (TX); Remote; USD 74,000 - 125,000; Full time

Job summary

U.S. Anesthesia Partners is seeking an Infrastructure Engineer to administer and improve enterprise communication platforms, focusing on voice, Teams, and meeting room tech. The role emphasizes unified communications and collaboration workflows across clinical, operational, and corporate teams.

With 3–5 years in enterprise IT or UC, you will manage Teams Phone, Operator Connect, RingCentral Fax, and AV systems while shaping call flows and deployment standards in a growing healthcare environment.

Qualifications

• Bachelor’s degree in information technology or equivalent experience.
• 3-5 years of enterprise IT or unified communications experience.
• 2+ years administering Microsoft Teams Phone or enterprise voice platforms.
• Experience with Teams, Teams Phone, Operator Connect, RingCentral Fax and conferencing tech.
• Knowledge of SIP, PSTN, dial plans, call queues and voice routing.
• Experience with conference room technology and AV systems.
• Ability to document procedures, call flows and support standards.
• Strong troubleshooting and customer service skills.

Responsibilities

• Administers and supports Microsoft Teams Phone and Teams Voice environments.
• Manages Operator Connect providers, PSTN connectivity, phone numbers, and carrier relationships.
• Configures auto attendants, call queues, call routing, voice policies and related settings.
• Administers RingCentral Fax services, user access, routing, and integrations.
• Troubleshoots voice quality, call routing, dial plans, and telephony issues.
• Coordinates telephone number provisioning, porting and lifecycle management.
• Supports and optimizes communication workflows for clinical, operational, and corporate teams.
• Designs and implements call flow changes and workflow improvements.
• Administers conference room and meeting space technologies.
• Supports AV systems including displays, cameras, mics, speakers and wireless presentation devices.
• Partners with office operations and vendors for new office builds and relocations.

Skills

Enterprise IT experience

Unified communications

Microsoft Teams Phone

Operator Connect

RingCentral Fax

Conferencing platforms

AV systems

Documentation skills

Troubleshooting

Customer service

Education

Bachelor's degree in information technology

Tools

Microsoft Teams

RingCentral

Conference room technology

Job description

U.S. Anesthesia Partners is seeking an Infrastructure Engineer to administer and improve enterprise communication platforms, focusing on voice, Teams, and meeting room tech. The role emphasizes unified communications and collaboration workflows across clinical, operational, and corporate teams.

With 3–5 years in enterprise IT or UC, you will manage Teams Phone, Operator Connect, RingCentral Fax, and AV systems while shaping call flows and deployment standards in a growing healthcare environment.