Unified Communications Engineer I - 24/7 On-Call Support

Children's Hospital of Philadelphia; Millbourne (Delaware County); On-site; USD 76,000 - 97,000; Full time

Job summary

Children’s Hospital of Philadelphia seeks a Unified Communications Engineer I to support voice and collaboration systems. The role involves deploying, maintaining, and troubleshooting telephony infrastructure, including VoIP, SIP, and CUCM, with on-call rotation and 24/7 coverage requirements.

You will collaborate with clinicians and IT staff to ensure reliable communications, document solutions, and implement patches while following security practices and hospital standards.

Qualifications

• High School Diploma / GED required.
• At least three years telephony experience preferred.
• Experience with Cisco VoIP telephony preferred.
• Healthcare IT experience preferred.

Responsibilities

• Install, maintain and service telephone equipment and call routing.
• Organize day-to-day operations via Service Now and other channels.
• Engage with clients, teammates and stakeholders effectively.
• Troubleshoot issues and develop practical solutions.
• Follow documented solutions without needing clarifications.
• Support 24x7 day-to-day systems operations.
• Escalate and notify appropriate staff; inform management as needed.
• Communicate production problems to users as appropriate.
• Apply fixes, patches and upgrades to the service software.
• Provide statistics to ensure adherence to standards and policies.
• Participate in on-call rotation for 24/7 coverage; handle flexible hours.

Skills

VoIP telephony

Cisco CUCM

SIP protocols

Telephony troubleshooting

On-call support

Healthcare IT

Education

High School Diploma / GED

Job description

Children’s Hospital of Philadelphia seeks a Unified Communications Engineer I to support voice and collaboration systems. The role involves deploying, maintaining, and troubleshooting telephony infrastructure, including VoIP, SIP, and CUCM, with on-call rotation and 24/7 coverage requirements.

You will collaborate with clinicians and IT staff to ensure reliable communications, document solutions, and implement patches while following security practices and hospital standards.