Unified Communications Engineer

Apex Systems; Washington (District of Columbia); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

401K program

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Training & certification discounts

Job summary

Apex Systems in Washington, DC is seeking a Senior Unified Communications Engineer to design, support, and sustain Cisco video teleconferencing and Crestron-controlled conference rooms. The role emphasizes modernization, lifecycle management, and secure collaboration across sites in a federal context.

The position requires active Public Trust level clearance and offers hybrid work with partial remote options.

Qualifications

• 8+ years of experience in enterprise AV, video conferencing, or unified communications.
• Hands-on Crestron programming and touch-panel configuration.
• Strong knowledge of Cisco video conferencing platforms and endpoint troubleshooting.
• Experience enabling Cisco–Microsoft Teams interoperability in hybrid environments.
• Familiarity with Active Directory and Microsoft 365 in enterprise settings.
• Experience working in federal or regulated environments and active Public Trust clearance.

Responsibilities

• Provide leadership and hands-on support for Cisco VTC and Crestron conference rooms.
• Configure and troubleshoot Crestron control systems and touch panels for AV integrations.
• Administer Cisco VTC infrastructure to ensure secure, reliable cross-site conferencing.
• Support interoperability between Cisco systems and Microsoft Teams, including room config and endpoint registration.
• Assist with Microsoft Teams Rooms and Surface Hub within integrated room environments.
• Coordinate with stakeholders to meet security, compliance, and operational requirements.
• Collaborate with Service Desk and Tier III for incident resolution and preventive maintenance.
• Maintain documentation, SOPs, and configuration standards.

Job description

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment. Unified Communications Engineer

Job #3049039

Location: Washington, District of Columbia (Partial Remote)

Role Overview

We are seeking a Senior Computer Systems Engineer/Architect to provide technical leadership and hands-on support for enterprise video conferencing and conference room technologies. This role is primarily responsible for the design, support, and sustainment of Cisco video teleconferencing systems and Crestron-controlled conference rooms. The role includes responsibility for modernization, lifecycle management, and operational support of unified communications and AV systems. This federal program requires that candidates must have an active Public Trust level clearance or higher.

Key Responsibilities

• Support and maintain Cisco video conferencing systems and Crestron-controlled conference rooms, including executive and enterprise meeting spaces.
• Configure, program, and troubleshoot Crestron control systems, including touch panels for AV and conferencing integrations.
• Administer Cisco VTC infrastructure (codecs, endpoints, and call control) to ensure secure and reliable conferencing across multiple sites.
• Support interoperability between Cisco conferencing systems and Microsoft Teams, including room configuration and endpoint registration.
• Provide secondary support for Microsoft Teams Rooms and Surface Hub devices as part of integrated room environments.
• Work with federal stakeholders to ensure collaboration systems meet security, compliance, and operational requirements.
• Coordinate with Service Desk and Tier III teams on incident resolution, root cause analysis, and preventive maintenance.
• Assist with conference room upgrades, technology refreshes, testing, and production deployments.
• Maintain technical documentation, SOPs, and configuration standards.

Required Qualifications

• 8+ years of experience supporting enterprise AV, video conferencing, or unified communications environments.
• Hands-on experience with Crestron systems, programming and touch panel configuration.
• Strong knowledge of Cisco video conferencing platforms and endpoint troubleshooting.
• Experience supporting Cisco-Microsoft Teams interoperability in hybrid environments.
• Familiarity with Teams Rooms, Surface Hub, Active Directory, and Microsoft 365 in enterprise settings.
• Experience working in federal or regulated environments.
• Active Public Trust level or higher security clearance.

Preferred Qualifications

• Experience with conference room modernization or AV refresh projects.
• Crestron and/or Cisco collaboration certifications.
• Microsoft Teams or Microsoft 365 certifications.

Benefits Overview

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• A Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• a corporate discount savings program and other discounts.
• an on-demand training program, certification prep, and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure; certification discounts and other perks to associations that include CompTIA and IIBA.
• a dedicated customer service team for our consultants and a certified Career Coach.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation for the ADA

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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