Unified Communications Engineer

COR Hospital Sisters Health System; Glenview (IL); Hybrid; USD 41,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Retirement benefits

Education Assistance

Job summary

Hospital Sisters Health System is seeking a Unified Communications Engineer to ensure stable voice, video, and wireless telecom services across our network. You will install, monitor, maintain, support, and optimize telecom hardware, software, and links, collaborating with IT to resolve issues.

The role requires familiarity with Cisco/Avaya ecosystems, and a hands-on approach to troubleshooting in a hospital IT environment.

Qualifications

• Associates degree in Computer Science or related field required.
• High School Diploma with 3 years IT experience may be accepted instead of an Associates degree.
• 1 year experience with Cisco Unified Communications or Avaya preferred.
• 1 year experience troubleshooting large-scale voice implementations preferred.
• 1 year experience with Ethernet, LAN, WAN, SIP, H.323, G.711, T.38 preferred.

Responsibilities

• Ensure stability and integrity of in-house voice, video, and wireless telecom services.
• Participate in installation, monitoring, maintenance, support, and optimization of telecom systems.
• Analyze and resolve telecom hardware/software problems promptly.

Skills

Cisco Unified Communications

Avaya infrastructure

Voice/video/wireless telecom

Networking: Ethernet, LAN, WAN, SIP, H

Education

Associates degree in Computer Science or related field

High School Diploma + 3 years IT experience as alternative

Tools

Telecom troubleshooting

Job description

Pay Range: $29.55 - $44.32 A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

Hospital Sisters Health System (HSHS) is seeking a Unified Communications Engineer to join our team. Under direct or general supervision, the Unified Communications Engineer's role is to ensure the stability and integrity of in-house voice, video, and wireless telecom services. In addition, the Unified Communications Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all Telecom hardware, software, and communication links. This position will also analyze and resolve Telecom hardware and software problems in a timely and accurate fashion.

Position Specifics

• Department: IT
• Core Function: Corporate Services
• Schedule: Full Time, 40 hours/week, Hybrid-on site as needed
• Facility: St. Elizabeth Hospital
• Location: O'Fallon, IL
• Compensation that aligns with your experience

Internet Speed Requirements

• Download speeds must be at least 20 Mb or higher. (100 Mb or higher is preferred.)
• Upload speeds must be at least 6 Mb or higher. (10 Mb or higher is preferred.)
• Latency/Ping must be under 100 ms. (Under 60 ms is preferred.)

Education Qualifications

• Associates degree in Computer Science or related field is required.
• High School Diploma or equivalent plus 3 years of experience in information technology may be accepted in lieu of an Associates degree.

Experience Qualifications

• 1 year experience configuring and supporting Cisco Unified Communications or Avaya Infrastructure is preferred.
• 1 year experience troubleshooting to isolate and diagnose issues in large-scale voice implementations is preferred.
• 1 year of experience with Telecom or Network systems, protocols, and standards such as Ethernet, LAN (Local Area Network), WAN (Wide Area Network), SIP (Session Initiation Protocol), H.323, G.711, and T.38 is preferred.

Certifications, Licences and Registrations N/A

Job Description Scheduled Weekly Hours: 40 Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day. Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a healthcare system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments. Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

Benefits

• HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health.
• Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.
• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Retirement benefits including HSHS contributions.
• Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
• Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

Benefits HSHS and affiliates is an Equal Opportunity Employer (EOE).

Benefits HSHS and affiliates is an Equal Opportunity Employer (EOE).

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants. Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions. These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS. Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at [e-mail]

HSHS requires COVID-19 vaccines or an approved medical or religious exemption for all colleagues. This does not apply to positions that are classified as 100% remote. HSHS and affiliates is an Equal Opportunity Employer (EOE). HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.