Unified Communications & Cloud Voice Manager

Sentinel Technologies Inc.; Warrenville (IL); Hybrid; USD 80,000 - 124,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Sentinel Technologies, Inc. is seeking a Manager of Unified Communications to lead strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies within a 24/7 healthcare environment.

The role covers hybrid cloud and on-premises platforms, including Microsoft Teams Voice and CCaaS, with oversight of specialized technical teams, vendors, and budgets to ensure highly available, secure, and compliant services.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 5+ years of experience in enterprise communications, unified communications, telecommunications, or contact center technologies.
• 2+ years of leadership or management experience.
• Experience managing technical teams, vendors, and enterprise technology services.
• Experience supporting large, complex, multisite environments.
• Experience managing enterprise voice and UC engineering teams.
• Strong knowledge of Cisco or Avaya telephony, SIP, SBCs, SIP trunking, and Microsoft Teams Voice.
• Hands-on leadership experience with Cisco UCCE, Genesys Cloud CX, or similar enterprise contact center platforms.
• Experience migrating legacy voice/contact center environments to cloud-based UCaaS or CCaaS platforms.
• Familiarity with healthcare communications, Epic integrations, HIPAA, and mission-critical clinical operations.
• Experience implementing contact center automation, AI, virtual agents, and intelligent routing.
• Ability to lead multidisciplinary teams in a highly available, 24x7x365 environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Responsibilities

• Lead the strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies.
• Oversee hybrid cloud and on-premises communications platforms and manage vendors and budgets.
• Ensure highly available, secure, and compliant communication services in a 24x7 healthcare environment.
• Drive digital transformation, automation, and AI-enabled solutions while maintaining mission-critical system reliability.
• Collaborate with cross-functional teams to deliver measurable operational improvements.

Skills

Leadership

Vendor management

Strategic planning

Enterprise communications

Team leadership

Education

Bachelor's degree or equivalent relevant experience

Tools

Cisco UCCE

Genesys Cloud CX

Microsoft Teams Voice

CCaaS platforms

SIP trunking

SBCs

Epic integrations

Job description

Sentinel Technologies, Inc. is seeking a Manager of Unified Communications to lead strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies within a 24/7 healthcare environment.

The role covers hybrid cloud and on-premises platforms, including Microsoft Teams Voice and CCaaS, with oversight of specialized technical teams, vendors, and budgets to ensure highly available, secure, and compliant services.