Unemployment Compensation Business Analyst

DC Department of Human Resources; Washington (District of Columbia); Hybrid; USD 81,000 - 103,000; Full time

Job summary

The District of Columbia Department of Employment Services (DOES) – Office of Unemployment Compensation (OUC) Benefits Division is seeking a Business Analyst. You will conduct data analysis, coordinate division projects, assist with contract administration, and contribute to UI benefits system modernization initiatives.

You will develop and implement communication strategies to improve stakeholder understanding of UI Benefits requirements and system changes, producing clear reporting,

Qualifications

• Specialized Experience: One year at the next lower grade level or equivalent.
• Experience with unemployment insurance or benefits systems is a plus.

Responsibilities

• Identify and document UI data workflows.
• Document business requirements for UI projects.
• Recommend process and procedural innovations.
• Collaborate with IT staff and SMEs to document processes and resolve issues.
• Plan, manage, coordinate, and monitor projects with other departments.
• Research and recommend new operations and measures for standard programs.
• Observe and analyze programs for compliance with guidelines.
• Monitor service performance and identify emerging needs.
• Provide data analysis and prepare statistical reports for deficiencies.
• Advise on program planning to improve services and performance.
• Meet with federal representatives to review proposed projects.

Skills

Data analysis

Project coordination

Contract administration

Communication strategies

Job description

Job Summary

This position is located within the Department of Employment Services (DOES), Office of Unemployment Compensation (OUC), Benefits Division. The mission of DOES is to connect District residents, job seekers, and employers to opportunities and resources that empower fair, safe, and effective working communities. The Business Analyst will support the Unemployment Insurance (UI) Benefits Division by conducting data analysis, coordinating division projects, assisting with contract administration, and contributing to UI benefits system modernization initiatives. The role will also help develop and implement communication strategies to improve stakeholder understanding of UI Benefits requirements and system changes. Success in this position requires the ability to produce clear and accurate reporting, interpret data trends, communicate effectively, and recommend strategies to program leadership to enhance benefits operations and compliance efforts. This position is located within the Department of Employment Services (DOES), Office of Unemployment Compensation (OUC), Benefits Division. The mission of DOES is to connect District residents, job seekers, and employers to opportunities and resources that empower fair, safe, and effective working communities. The Business Analyst will support the Unemployment Insurance (UI) Benefits Division by conducting data analysis, coordinating division projects, assisting with contract administration, and contributing to UI benefits system modernization initiatives. The role will also help develop and implement communication strategies to improve stakeholder understanding of UI Benefits requirements and system changes. Success in this position requires the ability to produce clear and accurate reporting, interpret data trends, communicate effectively, and recommend strategies to program leadership to enhance benefits operations and compliance efforts. The incumbent serves as an Unemployment Business Analyst responsible for researching, planning, developing, implementing, and reviewing policies, practices, methods, and procedures that drive the accurate and efficient processing of unemployment insurance benefit and tax data.

Duties And Responsibilities

• Identifies, reviews, defines, and documents workflow processes used to process unemployment insurance data.
• Assists in the documentation of business requirements for unemployment insurance (UI) projects.
• Make recommendations and develop plans for process and procedural innovations.
• Coordinates with Information Technology (IT) staff and subject matter experts to reduce gap management by documenting all known procedural and business processes and creating solutions to resolve programmatic issues.
• Plans, manages, organizes, coordinates, and monitors activities and functions of projects and processes in cooperation with other departments and outside contacts under the direction of the Associate Director.
• Researches and recommends new or revised operations and measures that will enhance the completion of standard programs and special projects.
• Observes and analyzes programs to verify reported information and to review compliance with guidelines or performance objectives.
• Monitors service performance of programs in order to ensure the delivery of expected services at all levels required of citizens and to identify emerging service needs and problems.
• Tracks the performance, manages required reports for federal performance monitoring, and assists in the dissemination of communications related to standard operating procedures.
• Provides data analysis and prepares statistical reports to determine deficiencies in OUC and provides recommended actions necessary to correct inadequacies.
• Makes recommendations regarding the planning and managing of programs to enhance the quality of services and accomplishment of performance expectations set for employee and the department.
• Works cooperatively with various levels of staff to meet development needs and meets with federal representatives to review proposed projects and activities.

Qualifications And Education

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licensures, Certifications, And Other Requirements

None

Work Conditions/Environment

The work is performed in a normal office setting.

Other Significant Facts

Tour of Duty: Monday-Friday 8:30 am- 5:00 pm or Varies

Operating Status: In-Person reporting, flexible and limited telework options available upon position eligibility and operational needs.

Promotion Potential: No known promotion potential

Duration of Appointment: Career Service – Term NTE 13-Months

Pay Plan, Series and Grade: CS-0991-12

Salary: $80,784- $103,333; Based on qualifications and funding

Collective Bargaining Unit (Union): This position is not covered by a Collective Bargaining Unit.

Position Designation: This position has been designated as Security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Residency Preference: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.