Unemployment Benefits Programs Specialist: Overpayments

West Virginia; Charleston (WV); Vor Ort; USD 48.000 - 64.000; Vollzeit

Zusammenfassung

WorkForce WV in Kanawha County is seeking an Employment Programs Specialist to support the Unemployment Compensation Benefits Payment Control (BPC) unit. You will coordinate New Hire Directory cases and Quarterly Wage Crossmatch, providing policy guidance to field staff and processing overpayments.

The role requires a Bachelor's degree and at least two years of relevant experience, with opportunities for involvement in automation projects and other duties as assigned.

Qualifikationen

• Bachelor's degree from an accredited college or university.
• Two (2) years of full-time or equivalent part-time paid experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer service, banking, human resources, telemarketing, sales, or hospitality.
• Graduate coursework from an accredited college or university may substitute for the required experience at a rate of fifteen (15) semester hours for every one (1) year of required experience.

Aufgaben

• Assign and monitor the State and National New Hire Directory cases and Quarterly Wage Crossmatch (distributed quarterly).
• Provide technical and programmatic assistance to field staff regarding policy and procedures related to BPC functions.
• Prepare daily deposits as payments are mailed to the BPC and establish repayment plans for overpayments.
• Assist in reviewing overpayment documentation to ensure timeliness and policy adherence.
• Serve as liaison with claimants and employers on overpayment issues; may back up other staff and participate in special projects.

Ausbildung

Bachelor's degree from an accredited college or university

Jobbeschreibung

WorkForce WV in Kanawha County is seeking an Employment Programs Specialist to support the Unemployment Compensation Benefits Payment Control (BPC) unit. You will coordinate New Hire Directory cases and Quarterly Wage Crossmatch, providing policy guidance to field staff and processing overpayments.

The role requires a Bachelor's degree and at least two years of relevant experience, with opportunities for involvement in automation projects and other duties as assigned.