Employment Programs Specialist

West Virginia; Charleston (WV); On-site; USD 48,000 - 64,000; Full time

Job summary

WorkForce WV in Kanawha County is seeking an Employment Programs Specialist to support the Unemployment Compensation Benefits Payment Control (BPC) unit. You will coordinate New Hire Directory cases and Quarterly Wage Crossmatch, providing policy guidance to field staff and processing overpayments.

The role requires a Bachelor's degree and at least two years of relevant experience, with opportunities for involvement in automation projects and other duties as assigned.

Qualifications

• Bachelor's degree from an accredited college or university.
• Two (2) years of full-time or equivalent part-time paid experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer service, banking, human resources, telemarketing, sales, or hospitality.
• Graduate coursework from an accredited college or university may substitute for the required experience at a rate of fifteen (15) semester hours for every one (1) year of required experience.

Responsibilities

• Assign and monitor the State and National New Hire Directory cases and Quarterly Wage Crossmatch (distributed quarterly).
• Provide technical and programmatic assistance to field staff regarding policy and procedures related to BPC functions.
• Prepare daily deposits as payments are mailed to the BPC and establish repayment plans for overpayments.
• Assist in reviewing overpayment documentation to ensure timeliness and policy adherence.
• Serve as liaison with claimants and employers on overpayment issues; may back up other staff and participate in special projects.

Education

Bachelor's degree from an accredited college or university

Job description

Employment Programs Specialist - Kanawha County

At WorkForce WV (WFWV), this position is in the Unemployment Compensation Benefits Payment Control (BPC) unit. Under general supervision, this position is responsible for the assignment and monitoring of the State and National New Hire Directory cases as well as Quarterly Wage Crossmatch which are distributed quarterly. Provides technical and programmatic assistance to field staff regarding policy and procedures as they relate to the functions within BPC. This assistance would entail providing sections of the federal regulations that pertain to a specific issue, assist staff in the correct manner to process various aspects of overpayment, and advise staff on issues detected. Prepares the daily deposit as payments are mailed to the BPC. This activity is a 3-step process which entails a verification process for ensuring the deposit is accurate, credited to the correct individual, etc. Establishes and calculates a repayment plan for claimants who have overpayments associated with their claim. May assist in the review and analysis of all overpayment documentation daily to ensure that both policies and procedures were adhered to and that the designated timeliness goals were met. Provides detailed overpayment information to claimants and the employer community. This will entail communicating laws/regulations and agency policy that is related to overpaid unemployment claims, analyzing deputy decisions to determine if the established overpayment is accurate, etc. Assists in the production and distribution of the 1099s. Assists other states as well to ensure West Virginia's overpayments are collected through the IRORA agreement. Acts as a liaison with the claimants to resolve overpayment issues. This includes notifying the claimants of payment plan options, overpayment causes, and collection activities. Assists staff or claimants with questions concerning the Overpayment Policy as it relates to the Unemployment Compensation Program. Must be able to multi-task to ensure that the work is completed both accurately and in a timely manner. Various job functions within this area have work items that must be completed in a timely manner due to Department of Labor mandated performance goals. Therefore, this position will also have to serve as a back-up for the various employees. May work on a variety of special projects with Senior staff, such as automation projects, policy re-writes, etc. as well as any other duties as assigned.

Special Requirement

Employment requires a fingerprint-based criminal-background check to be provided at WorkForce West Virginia expense. Failing to initiate the process or cooperate with this process, providing false or incomplete information, or discovery of disqualifying information will result in denial of, or dismissal from, employment or denial of transfer irrespective of when discovered.

Training

Bachelor's degree from an accredited college or university.

OR

Substitution

Additional experience as described below may substitute for the required training at the rate of one (1) year of experience for every thirty (30) semester hours of training.

AND

Experience

Two (2) years of full-time or equivalent part-time paid experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer service, banking, human resources, telemarketing, sales, or hospitality.

OR

Substitution

Graduate coursework from an accredited college or university may substitute at a rate of fifteen (15) semester hours for every one (1) year of required experience.