Unemployment Benefits & Job Services Interviewer

West Virginia; Vineyard Hills (WV); On-site; USD 38,000 - 65,000; Full time

Job summary

WorkForce WV in Wheeling is seeking an Employment Programs Interviewer I – Ohio County. The role involves interviewing customers to gather information for unemployment benefits or job placement, plus data entry for unemployment claims, earnings reports and registrations.

In the Field Operations unit, you will audit earnings and unemployment applications, explain benefits, process job orders, and handle calls from customers and employers while coordinating referrals with partner agencies.

Qualifications

• High school diploma or the equivalent.
• Two years of full-time or equivalent part-time paid employment.
• Substitution: college study or vocational training may substitute for experience on a year-for-year basis.

Responsibilities

• Interview customers to obtain information related to unemployment benefits or job placement.
• Perform data entry to enter unemployment claims, low earnings reports, and employment services registrations.
• Audit low earnings and unemployment applications.
• Explain unemployment benefits to customers and process job orders.
• Take phone calls from customers and employers and provide referrals.
• Learn about partner agencies and perform other related duties as assigned.

Education

High school diploma or equivalent

Job description

WorkForce WV in Wheeling is seeking an Employment Programs Interviewer I – Ohio County. The role involves interviewing customers to gather information for unemployment benefits or job placement, plus data entry for unemployment claims, earnings reports and registrations.

In the Field Operations unit, you will audit earnings and unemployment applications, explain benefits, process job orders, and handle calls from customers and employers while coordinating referrals with partner agencies.