Member Support Specialist, Call Center (Banking)

Vermont-Federal-Credit-Union; South Burlington (VT); On-site; USD 31,000 - 47,000; Full time

Job summary

Vermont Federal Credit Union is seeking a friendly Call Center Representative to join our South Burlington Operations Center. You will provide professional telephone service, resolve inquiries, and help members manage their accounts with care.

Ideal candidates bring 1–3 years of related experience, strong communication and interpersonal skills, and a teamwork mindset. This on-site role offers an hourly wage range and opportunities to support members’ financial lives.

Qualifications

• One to three years of similar or related experience.
• Strong organizational, communication and interpersonal skills.
• Commitment to the Credit Union’s Service Promises is required.

Responsibilities

• Provide professional and quality telephone service to members and nonmembers.
• Resolving member inquiries and concerns.
• Maintains member account information to ensure records are accurate.
• Maintain a professional, courteous and friendly atmosphere for members and co-workers.
• Process transactions as directed by identified members.
• Recommend products and services to members that enhance their financial life.
• Respond knowledgeably to various inquiries by non-members.
• Guide, support and educate members on usage of digital capabilities.

Skills

Communication skills

Customer service

Teamwork

Detail-oriented

Interpersonal skills

Job description

Vermont Federal Credit Union is seeking a friendly Call Center Representative to join our South Burlington Operations Center. You will provide professional telephone service, resolve inquiries, and help members manage their accounts with care.

Ideal candidates bring 1–3 years of related experience, strong communication and interpersonal skills, and a teamwork mindset. This on-site role offers an hourly wage range and opportunities to support members’ financial lives.