Patient Care Coordinator

Allied OMS; Marble Falls (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Health, dental, vision

Paid time off

Flexible spending account

Uniform allowance

On-the-job training

Job summary

Allied OMS is a doctor-owned MSO serving dental and oral surgery practices. The Patient Care Coordinator will manage scheduling, verify insurance, and support front office operations in a fast-paced setting.

The role requires strong communication, multitasking, and accuracy. Prior experience in a dental/medical office is preferred; bilingual abilities are a plus. Benefits include a comprehensive package and career growth opportunities.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum 1 year experience in a dental, oral surgery, or medical office preferred.
• Familiarity with dental/medical terminology and insurance verification processes.

Responsibilities

• Schedule, confirm, and manage patient appointments to ensure efficient provider schedules.
• Coordinate follow-up appointments and rescheduling as needed.
• Communicate office policies, treatment expectations, insurance coverage, and wait times clearly to patients.

Skills

Communication skills

Customer service

Multitasking

Team player

Bilingual

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Tools

WinOMS

Dentrix

Eaglesoft

Microsoft Office

Job description

About Allied OMS

Allied OMS is a doctor-owned, doctor-led, and doctor-governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with the best of private equity.

Job Type Full-time

Description

Allied OMS is a doctor-owned, doctor-led, and doctor-governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with the best of private equity. Leveraging decades of experience building platform businesses in the healthcare industry and collectively owned by member surgeons, private equity, and management consulting veterans, Allied OMS offers essential tools for maximizing practice value. Grounded in clinical excellence, doctors in the Allied OMS network maintain essential roles in management, governance, and clinical practice and participate directly in the platform's growth. Seventy-five percent of the Allied OMS board of directors are doctor members, and Allied OMS doctors lead 100% of the platform's management committees. Founded in 2020 in partnership with DuneGlass Capital, a healthcare services-focused independent sponsor, the Allied OMS network now includes 83 doctors serving patients from 49 locations in Arizona, California, Colorado, Illinois, Indiana, Louisiana, Maryland, Michigan, New York, Oregon, Tennessee, Texas, and Virginia.

Position Summary

The Patient Care Coordinator plays a key role in ensuring a positive and seamless experience for patients from their first point of contact through their treatment journey. This position combines customer service excellence, organizational skill, and administrative accuracy to manage scheduling, verify insurance, and support front office operations. The role requires professionalism, strong communication skills, and the ability to multitask in a fast-paced dental or medical practice environment.

Requirements

Scheduling & Coordination

• Schedule, confirm, and manage patient appointments to ensure efficient provider schedules.
• Coordinate follow-up appointments and rescheduling as needed.
• Communicate clearly with patients about appointment requirements, preparation instructions, and timelines.

Patient Communication & Support

• Serve as the first point of contact for patients, answering and directing high-volume calls in a professional manner.
• Provide accurate information regarding office policies, treatment expectations, insurance coverage, and wait times.
• Maintain a patient-focused approach, ensuring questions and concerns are addressed promptly.

Insurance & Financial Processes

• Collect, review, and verify patient insurance information, including eligibility and plan benefits, before appointments.
• Communicate potential out-of-pocket costs and obtain necessary authorizations when applicable.
• Collaborate with billing or insurance coordinators to ensure claim accuracy.

Administrative Duties

• Accurately perform data entry and maintain up-to-date patient records in the practice management system.
• Ensure all necessary patient documentation is completed, scanned, and stored in compliance with HIPAA regulations.
• Assist with general front office operations, including filing, faxing, and handling correspondence.

Collaboration & Workflow

• Partner with clinical teams to coordinate patient flow and minimize wait times.
• Assist team members during peak hours to ensure smooth operations.
• Maintain a clean, organized, and welcoming front office environment.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum of 1 year experience in a dental, oral surgery, or medical office preferred.
• Familiarity with dental/medical terminology and insurance verification processes.

Technical Skills

• Proficiency with practice management software (WinOMS, Dentrix, Eaglesoft, or similar).
• Competent in Microsoft Office Suite (Word, Excel, Outlook).
• Strong data entry accuracy and attention to detail.

Soft Skills

• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a high-paced environment.
• Team-oriented mindset with problem-solving abilities.
• Bilingual abilities are a plus.

Benefits

• 401(k) with 3% Non-Elective Safeharbor Contribution
• Health, dental, vision, and life insurance
• Paid time off and sick leave
• Flexible spending account
• Uniform allowance
• On-the-job training and career development opportunities