Supervisor, Underwriting Support

Verus Specialty Insurance (a Berkley Company); Glen Allen (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness programs

Paid Time Off

401(k) and Profit-Sharing

Job summary

Verus Specialty Insurance (a Berkley Company) is seeking a Supervisor, Underwriting Support to lead and develop a team through supervision, coaching, and training. The role focuses on performance, SLAs, and cross-functional collaboration with UAs, Underwriters, Operations, and IT.

You will conduct evaluations, implement training, monitor metrics, and drive improvements across the department while ensuring strong ownership and timely, accurate execution.

Qualifications

• Leadership and 5+ years of leadership experience.
• Strong ownership and accountability with results focus.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and develop team through supervision, mentoring, coaching and training.
• Conduct regular performance evaluations aligned with goals and expectations.
• Identify and monitor training programs and address skill gaps.
• Monitor team performance and drive department goals with urgency.
• Delegate tasks and initiatives to ensure timely execution.
• Set team goals, SLAs, and performance expectations.
• Serve as cross-functional liaison with UAs, Underwriters, Operations, IT and other units.
• Review escalated issues and provide end-to-end solutions with ownership.
• Oversee UA operations including quality control and performance oversight.
• Develop and maintain process and workflow documentation for audit readiness.
• Conduct UA file audits to ensure compliance and identify training opportunities.
• Resolve complex client issues with stakeholders.
• Use data analytics to monitor SLAs, SOP adherence, vendor metrics.

Skills

Leadership

Performance metrics

Communication

Time management

Problem solving

Collaboration

Analytical

Ownership

Multi-tasking

Interpersonal skills

Data-driven

Education

High school diploma

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Responsibilities

The Supervisor, Undwriting Support will lead and develop team members through effective supervision, mentoring, coaching, and training.

• Conduct regular performance evaluations, ensuring alignment with company goals, values, and performance expectations.
• Identify, implement, and monitor training programs; provide targeted coaching to address skill gaps.
• Monitor team performance and partner with senior leadership to drive achievement of departmental goals and performance improvements with urgency.
• Prioritize, analyze, and execute assigned workstreams while managing competing demands.
• Effectively delegate tasks and enterprise initiatives to ensure timely and accurate execution.
• Establish clear team goals, service level agreements (SLAs), and performance expectations.
• Partner with senior leadership to identify and prioritize strategic initiatives impacting the department.
• Serve as a cross-functional liaison between Underwriting Assistants (UAs), Underwriters, Operations, IT, and other business units.
• Review and resolve escalated issues, providing end-to-end solutions with a strong sense of ownership and urgency.
• Oversee day-to-day UA operations, including quality control and performance oversight.
• Develop, maintain, and enhance process and workflow documentation to support consistency and audit readiness.
• Conduct UA file audits to validate compliance with guidelines and authority levels, and identify training opportunities.
• Resolve complex account handling and client-related issues in collaboration with stakeholders.
• Leverage data analytics to monitor and report on SLAs, SOP adherence, vendor metrics, and operational performance.
• Support vendor management processes and performance oversight.
• Promote a culture of collaboration, teamwork, and open communication.
• Demonstrate comprehensive understanding of organizational structure and cross-functional workflows.
• Assess and address both individual and team-wide training and development needs.
• Act as a Subject Matter Expert (SME) for system initiatives, including:
  • Testing
  • Requirements gathering and input
  • Implementation and rollout support

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 5+ years of leadership experience or equivalent work experience.
• Strong understanding of performance metrics and operational KPIs.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.).
• Demonstrated ownership and accountability with a focus on driving results.
• Strong critical thinking and problem-solving skills.
• Proven leadership and team collaboration capabilities.
• Self-motivated with an independent, proactive learning style.
• Excellent written and verbal communication skills with a solution-oriented approach.
• Ability to drive collaboration across teams and functions.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment.
• Ability to effectively manage multiple priorities while considering impacts across stakeholders.
• Strong interpersonal skills with the ability to balance empathy and accountability.
• Highly analytical with the ability to interpret data and drive actionable insights.

Compensation and Benefits

Base Salary Range: $85,000 - $105,000. Eligible to participate in the annual discretionary bonus program. Benefits include: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

The Company is an equal employment opportunity employer.