Underwriting Support Lead: Ops Excellence

Stillwater Insurance Services, Inc.; Jacksonville (FL); On-site; USD 85,000 - 125,000; Full time

Job summary

Stillwater Insurance Services, Inc. in Jacksonville, FL is seeking an Underwriting Support Manager to lead the Processing and Support team and drive operational excellence. You will coach staff, manage performance, and prioritize work to deliver accurate service to agents and policyholders.

The role requires 5+ years in Property & Casualty insurance, supervisory experience, and strong analytical skills, with a focus on compliance and customer service excellence.

Qualifications

• Bachelor's degree or equivalent education andexperience.
• Five+ years in Property & Casualty insurance.
• Three to five years in supervisory/management roles.
• Ability to interpret policy forms and underwriting guidance.
• Strong Microsoft Office proficiency.

Responsibilities

• Provide day-to-day leadership to Processing and Support team.
• Hire, train, coach, and evaluate team members.
• Monitor work queues and ensure timely, accurate tasks.
• Ensure compliance with procedures, guidelines, and regulations.
• Serve as escalation point for complex issues and cross-functional projects.

Skills

Property & Casualty insurance

Supervisory experience

Leadership

Analytical skills

Policy interpretation

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Excel

Word

Outlook

Job description

Stillwater Insurance Services, Inc. in Jacksonville, FL is seeking an Underwriting Support Manager to lead the Processing and Support team and drive operational excellence. You will coach staff, manage performance, and prioritize work to deliver accurate service to agents and policyholders.

The role requires 5+ years in Property & Casualty insurance, supervisory experience, and strong analytical skills, with a focus on compliance and customer service excellence.