Underwriting Operations Team Lead (Hybrid - Phoenix)

Jencap; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

MiniCo, a division within Jencap, seeks a Team Lead Underwriting Operations for a hybrid role based in Phoenix, AZ. The position leads the underwriting support team, drives process improvements, and coordinates cross-functionally with underwriting, IT, accounting, and vendors.

The role requires strong leadership, SME knowledge of ConceptOne, and a track record of optimizing workflows in a fast-paced environment.

Qualifications

• Experience leading underwriting support teams.
• Strong coaching and performance management skills.
• Ability to coordinate with Underwriting, IT, Accounting, and vendors.

Responsibilities

• Lead, coach, and develop the Underwriting Support team, including cross-training, workload management, and performance expectations.
• Monitor team capacity, address bottlenecks, and recommend staffing or workflow improvements.
• Conduct regular team meetings, coaching, goal setting, and performance reviews.
• Serve as the primary ConceptOne SME and liaison across Underwriting, IT, Accounting, and vendors.
• Troubleshoot system issues and maintain policy, reporting, and data integrity.
• Coordinate system updates, business requirements, testing/UAT, and enhancements.
• Oversee New Business and Renewal support workflows, policy servicing, vendor processes, and quality controls.
• Lead process improvements, audits, system implementations, and special projects.

Skills

Team leadership

Coaching

Cross-functional collaboration

Tools

ConceptOne

Job description

MiniCo, a division within Jencap, seeks a Team Lead Underwriting Operations for a hybrid role based in Phoenix, AZ. The position leads the underwriting support team, drives process improvements, and coordinates cross-functionally with underwriting, IT, accounting, and vendors.

The role requires strong leadership, SME knowledge of ConceptOne, and a track record of optimizing workflows in a fast-paced environment.