Underwriting Operations Team Lead

Jencap; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

MiniCo, a division within Jencap, seeks a Team Lead Underwriting Operations for a hybrid role based in Phoenix, AZ. The position leads the underwriting support team, drives process improvements, and coordinates cross-functionally with underwriting, IT, accounting, and vendors.

The role requires strong leadership, SME knowledge of ConceptOne, and a track record of optimizing workflows in a fast-paced environment.

Qualifications

• Experience leading underwriting support teams.
• Strong coaching and performance management skills.
• Ability to coordinate with Underwriting, IT, Accounting, and vendors.

Responsibilities

• Lead, coach, and develop the Underwriting Support team, including cross-training, workload management, and performance expectations.
• Monitor team capacity, address bottlenecks, and recommend staffing or workflow improvements.
• Conduct regular team meetings, coaching, goal setting, and performance reviews.
• Serve as the primary ConceptOne SME and liaison across Underwriting, IT, Accounting, and vendors.
• Troubleshoot system issues and maintain policy, reporting, and data integrity.
• Coordinate system updates, business requirements, testing/UAT, and enhancements.
• Oversee New Business and Renewal support workflows, policy servicing, vendor processes, and quality controls.
• Lead process improvements, audits, system implementations, and special projects.

Skills

Team leadership

Coaching

Cross-functional collaboration

Tools

ConceptOne

Job description

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

MiniCo has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures. Our dedicated program teams provide niche underwriting process and flexibility, industry specialization, and unparalleled customer service. Today, MiniCo is a member of the Jencap Program Administrators division, offering multiple specialty property and casualty insurance products for a variety of unique industries and exposures.

The Team Lead Underwriting Operationswill work a hybrid schedule from ourPhoenix AZ office

Lead MiniCo’s Underwriting Support Team and operational workflows, with responsibility for team development, ConceptOne (C1) subject-matter expertise, New Business and Renewal support processes, agency-operations coordination, vendor/BPO governance, system testing, and cross-functional process improvement.

Responsibilities:

• Lead, coach, and develop the Underwriting Support team, including cross-training, workload management, and performance expectations.
• Monitor team capacity, address bottlenecks, and recommend staffing or workflow improvements.
• Conduct regular team meetings, coaching, goal setting, and performance reviews.

Systems & Process Ownership

• Serve as the primary ConceptOne SME and liaison across Underwriting, IT, Accounting, and vendors.
• Troubleshoot system issues and maintain policy, reporting, and data integrity.
• Coordinate system updates, business requirements, testing/UAT, and enhancements.

Underwriting Operations & Projects

• Oversee New Business and Renewal support workflows, policy servicing, vendor processes, and quality controls.
• Lead process improvements, audits, system implementations, and special projects.
• Support Bill It Now and related Underwriting/Accounting workflows.
• Partner with Jencap Compliance, Legal, carriers, and corporate