Undergraduate Programs Specialist

Iowa State University - Ivy College of Business; Ames (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Retirement benefits

Vacation and leave plans

Onsite childcare

Life insurance

Flexible Spending Accounts

Employee Assistance Program

Wellbeing program

WorkFlex options

Job summary

The Undergraduate Student Services Office within Iowa State University’s Ivy College of Business is seeking an Undergraduate Programs Specialist to support undergraduate student programs with a primary focus on new student orientation. This role coordinates Ivy orientation logistics, communications, records, and events while supervising 8-9 student employees and providing front-office support.

The successful candidate will be organized, detail-oriented, and capable of managing multiple

Qualifications

• Bachelor's degree in a related field.
• Experience coordinating or supporting student services, orientation, or programs.
• Experience using database systems or student information systems to manage records.
• Experience coordinating events, schedules, and logistics with multiple participants.
• Experience developing written, digital, or visual communications and materials.

Responsibilities

• Coordinate Ivy's new student orientation logistics, including registration, check-in, advising schedules, materials, room reservations, online options, and supervise orientation assistants.
• Manage orientation records, attendance, SIS updates, reports, and procedures to ensure accurate information and smooth operations.
• Support Open House, Destination Iowa State, and other programs like Ivy APEX, Expo, and Business Week.
• Collaborate with college partners to coordinate programs and support a positive student and family experience.
• Serve as a front-line contact, assist students and visitors, schedule appointments, and support advising staff.
• Co-supervise 8-9 student employees and assist with scheduling, training, and day-to-day tasks.
• Create and distribute written, digital, and visual communications for students and families; support Student Services materials and social media.

Skills

Student services

Event coordination

Communication

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Word

Canva

Adobe Creative Cloud

Job description

Position Title

Undergraduate Programs Specialist

Job Group

Professional & Scientific

Required Minimum Qualifications

Bachelor's degree

Job Description

The Undergraduate Student Services Office in the Ivy College of Business at Iowa State University is seeking an Undergraduate Program Specialist to support undergraduate student programs with a primary focus on new student orientation. This position coordinates Ivy orientation logistics, communications, records, and events while providing direct support to students and families. The role also provides front-office support, oversees 8-9 student employees, and contributes to other Ivy student programs and events.

The successful candidate will be highly organized, detail-oriented, and comfortable managing multiple priorities and deadlines in a dynamic, student-focused environment. Strong written and verbal communication skills, excellent customer service, proficiency with technology and information systems, and the ability to work independently and collaboratively are essential.

What You'll Do

• Coordinate Ivy's new student orientation logistics, including registration, check-in, advising schedules, materials, room reservations, online participation options, and co-supervise Ivy's student orientation assistants.
• Manage orientation records, attendance, student information system updates, reports, and procedures to support accurate information and effective program operations.
• Coordinate the Ivy College of Business Open House during OnCyte Orientation and support Ivy's participation in Destination Iowa State and other undergraduate programs and events, including Ivy APEX, Ivy Expo, and Business Week.
• Collaborate with the Ivy Orientation Coordinator, New Student Programs, faculty, staff, and campus partners to coordinate programs and support a positive student and family experience.
• Serve as a key point of contact in the Undergraduate Student Services Office, assisting students and visitors, coordinating appointments, providing information, and supporting advising and Student Services staff.
• Co-supervise 8-9 student employees and support their scheduling, training, assignments, and day-to-day operations.
• Develop and distribute written, digital, and visual communications for students and families and support Student Services materials, social media, and display screens.

Preferred Qualifications

• Experience coordinating or supporting student services, orientation, educational, or other programs.
• Experience using database systems, student information systems, or other systems to maintain and manage records.
• Experience coordinating events, schedules, logistics, or programs involving multiple participants or stakeholders.
• Experience developing written, digital, or visual communications and program materials.
• Proficiency with Microsoft Office, particularly Excel and Word, and familiarity with tools such as Canva or Adobe Creative Cloud.
• Bachelor's degree in business, communications, education, student affairs, event planning, or a related field.

Why Join Us

You'll have the opportunity to grow your career in a supportive, collaborative environment while making a meaningful impact on the student experience. You'll play an important role in Ivy's orientation program, one of the first significant experiences students and families have with Iowa State and the Ivy College of Business, and help ensure students feel welcomed, informed, and prepared to begin their college journey. While the role has established responsibilities and processes, you'll also have opportunities to take on special projects, contribute to college initiatives, build your skills, and take on increasing responsibility. It's an exciting time to join the team as we prepare to welcome the next generation of students!

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

The selected candidate will be hired as a Program Specialist I.

Why Choose Iowa State University?

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Appointment Type

Regular

Number Of Months Employed Per Year

12 Month Work Period

Time Type

Full time

Pay Grade

PS806

Original Posting Date

September 10, 2026

Posting Close Date

September 22, 2026

Job Requisition Number

R19916

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.