Student Services Specialist II

Iowa State University; Ames (IA); On-site; USD 55,000 - 70,000; Full time

Job summary

Iowa State University seeks a Student Services Specialist II in the Computer Science Department to oversee undergraduate curriculum and provide comprehensive instructional support. You will work with faculty, advisors, and offices to administer programs and ensure high-quality student services.

Responsibilities include academic scheduling, enrollment management, tutoring service coordination, student employment, data reporting, and day-to-day academic operations, with emphasis on collaboration

Qualifications

• Bachelor’s degree and 2 years of related experience.
• Strong written, verbal, and interpersonal communication skills.
• Experience coordinating undergraduate curriculum and student services is preferred.

Responsibilities

• Oversee undergraduate curriculum and provide instructional support for the Computer Science Department.
• Coordinate academic scheduling, course enrollment management, and tutoring services.
• Supervise undergraduate student employees and manage data reporting.
• Support undergraduate teaching assistants and exam scheduling.
• Assist faculty with course-related concerns and ABET accreditation activities.

Skills

Communication skills

Student support

Education

Bachelor's degree

Job description

Required Minimum Qualifications

Bachelor’s degree and 2 years of related experience

Position Title

Student Services Specialist II

Job Group

Professional & Scientific

Job Description

The Computer Science Department in the College of Liberal Arts and Sciences is seeking a Student Services Specialist II to oversee undergraduate curriculum and provide comprehensive departmental instructional support. This position exercises independent judgment in making decisions for the department and provides recommendations to department leadership and the administrator.

The Student Services Specialist II coordinates and supports the operation of the department’s undergraduate academic programs. This role includes academic scheduling, course enrollment management, coordination and supervision of tutoring services, undergraduate student employment, data reporting, and overall departmental academic operations. Working collaboratively with faculty, academic advisors, and a broad range of university offices, the Student Services Specialist II ensures the effective administration of undergraduate programs and the delivery of high-quality student support services.

Example Of Duties

• Draft course assignments and schedules for review and finalization by the Associate Chair of Education.
• Manage classroom scheduling, reporting, and course schedule modifications.
• Analyze and optimize the use of department-owned instructional spaces, including computer labs and conference rooms, to best support students and faculty.
• Coordinate textbook ordering and grade reporting.
• Serve as a signature proxy for faculty when needed for course adds and drops.
• Oversee the Computer Science Help Room, a critical resource supporting undergraduate student retention.
• Advertise, recruit, hire, schedule, train, evaluate, and supervise approximately 10–15 undergraduate student employees each semester.
• Manage Help Room payroll, supplies, statistics, and day-to-day operations.
• Oversee the recruitment, appointment, and orientation of undergraduate teaching assistants.
• Coordinate special and night exam scheduling in collaboration with faculty.
• Respond to and assist faculty with course-related concerns, including room scheduling, student enrollment, and related academic matters.
• Prepare for and provide administrative support for undergraduate curriculum committee meetings.
• Respond to and assist undergraduate students with questions regarding fees, courses, degree requirements, and schedules.
• Serve as the staff coordinator for ABET accreditation activities.

Preferred Qualifications

• Experience coordinating academic schedules based on curriculum requirements, faculty availability, and student needs.
• Knowledgeable in institutional processes and administrative systems to support course scheduling, enrollment, and academic program operations.
• Strong written, verbal, and interpersonal communication skills, with the ability to provide professional and timely support to students, faculty, and staff.
• Experience to coordinate instructional and tutoring services, including hiring, scheduling, training, and supervision of undergraduate student employees, as well as supporting the appointment and orientation of undergraduate research and teaching assistants.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities, meet deadlines, maintain accuracy, and work effectively in a fast-paced environment.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Why Choose Iowa State University?

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Appointment Type

Regular

Number Of Months Employed Per Year

12 Month Work Period

Time Type

Full time

Pay Grade

PS806

Original Posting Date

September 10, 2026

Posting Close Date

September 24, 2026

Job Requisition Number

R19866

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.