Undergraduate Academic Advisor*

Augusta University; Augusta (GA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Tuition Assistance Program

Job summary

A public educational institution is seeking an Undergraduate Academic Advisor to mentor first and second year students, assist with academic planning, and promote career exploration. The role requires a Master's degree or a Bachelor's degree with relevant experience. Responsibilities include providing academic advising, monitoring student retention, and helping students develop realistic goals for success. This position promotes a supportive environment for student achievement and aligns with the institution's mission for education and health care.

Qualifications

• Master's degree from an accredited college with one year of related experience.
• Bachelor's degree with two years of experience in education or a customer-facing role.
• Experience in higher education or advising is preferred.

Responsibilities

• Mentor and advise first and second year students in academic planning.
• Provide high-quality academic advising services to new and current students.
• Monitor retention and promote academic success for students.
• Coordinate with campus resources and services to support student success.

Skills

Proficient in Microsoft Office

Detail-oriented

Strong time management

Excellent interpersonal skills

Confidentiality

Ability to make sound judgments

Education

Master's degree

Bachelor's degree

Tools

Database management software

Job description

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real‑world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .

Location

Augusta University – Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

Academic Advisement is where undergraduates begin. Our centralized advisement services are designed to provide comprehensive support as students navigate their way into their respective major programs. Our team of Undergraduate Academic Advisors are well‑versed in the undergraduate programs and core curriculum, assisting students in developing academic plans, selecting courses, recommending actions, and connecting them with campus resources as needed. We work closely with academic programs and support services to help students identify and confirm their academic career paths. Our professional advisors offer ongoing support through various means including outreach services, personal phone calls, targeted emails, and electronic messages. We have two convenient locations, on the second floor of University Hall (262) on the Summerville campus and the Health Sciences Campus. We are open weekdays from 8:00 a.m. to 5:00 p.m. We offer walk‑in hours for quick consultations. Our most up‑to‑date walk‑in hours can be found via the Academic Advisement Center Staff webpage. Advising appointments are required for next term advisement to ensure both the advisor and student are prepared for a productive session. Up‑to‑date information can be found on the Academic Advisement website.

Job Summary

The Undergraduate Academic Advisor provides mentoring and advisement for a cohort of first and second year students to assist in goal setting, academic planning, and career exploration through personal follow‑up/outreach, individual appointments, and programming.

Responsibilities

• DIRECT STUDENT ADVISING AND SUPPORT: Meets formally with students to develop meaningful connections using holistic advising and coaching methods. Provides high‑quality academic advising services to new and current Augusta University students. Guides advisees to identify academic, professional, and personal goals that align with their abilities, interests, and the institution's purpose. Maintains accurate and detailed advising notes through the electronic advising system, tracks advisee performance during and at the end of each semester, and provides intentional outreach to students. Maintains records for current and former students in accordance with FERPA. Cultivates supportive communication by phone, text, email, and face‑to‑face with active and prospective students to effectively help students navigate their academic journey. Demonstrates professionalism and the ability to process situations critically, recognize gaps in advisees' knowledge and skills, and assist students with identifying opportunities to build their strengths.
• ADVISING AND RETENTION: Advises and coaches students regarding their academic degree requirements, including certification, application, change of major, permissions, test scores, course selection, withdrawals, grades, etc. Monitors retention, progression, and graduation of students within the assigned population and offers proactive outreach for those at academic or social risk. Connects students with appropriate academic and non‑academic services that promote their success and maintains thorough documentation of advising sessions. Maintains collaborative partnerships with student services, faculty, career, and academic staff. Works with students, faculty, Deans, and department chairs to develop realistic goals that contribute to academic and personal success in college. Assists students with risk factors to develop individual plans for success.
• PROFESSIONAL DEVELOPMENT AND OPERATIONAL SUPPORT: Utilizes and incorporates best practices identified through analysis of reports/analytics related to advising activity and student success metrics. Contributes to the coordination of unit‑level communication plans regarding key milestones, registration deadlines, academic resources, etc. Assists in the development, implementation, and evaluation of events, programs, and resources that support the success of students. Attends regular departmental meetings to remain aware of curriculum changes and participates in training to understand the impact of technology, student development theory, and various environments on advising. Engages in professional development opportunities offered through Augusta University, state, regional, and national organizations (NACADA).
• OTHER: Performs all other duties as assigned.

Required Qualifications

• Master's degree from an accredited college or university and one year of related experience OR Bachelor's degree from an accredited college or university with two years of experience in education or a customer/student‑facing role.

Preferred Qualifications

• Master's degree from an accredited college or university with experience in higher education.

Knowledge, Skills & Abilities

Knowledge

• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of advisement theories and practices to help students achieve success.

Skills

• Detail oriented with strong time management, organizational, prioritization, and customer service skills.
• Excellent interpersonal, written and verbal communication skills.

Abilities

• Ability to maintain confidentiality.
• Ability to make sound judgments and identify solutions.
• Ability to work independently and in a team environment.
• Ability to develop and maintain professional relationships.
• Congenial and engaging demeanor to encourage student rapport.
• Ability to meet deadlines and work in a fast, multi‑task environment.
• Ability to demonstrate consistent use of proper English, grammar and punctuation.

Shift / Salary / Benefits

Now hiring for several roles as we're expanding our team!

Shift: Days; M‑F (work outside of the standard business hours may be required). Salary to be commensurate with qualifications within the established range (generally minimum‑midpoint) of the position. Recruitment Period: Until Filled.

Benefits include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• For the specific position based on duties: a credit check may be required for Positions of Trust and/or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that require driving an Augusta University vehicle.
• Faculty hires: final candidates must provide proof of completed academic degree(s) and post‑secondary coursework in the form of original transcript(s). Candidates trained by a foreign institution must also provide an educational/credential evaluation.
• All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during and beyond employment.

Other Information

This position promotes a customer‑friendly environment and provides superior service to our patients, students, faculty, and employees. “Augusta University is a patient‑and‑family‑centered care institution, where employees partner every day with patients and families for success.” Augusta University is a tobacco‑free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! https://www.augusta.edu/hr/jobs/ Select University Faculty & Staff > External Applicants if you are a candidate from outside the university; Select University Faculty & Staff > Internal Applicants if you are a current university employee. If you need further assistance, please contact us at 706‑721‑9365.