Online Student Success Coach

University of California; Georgia; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Professional development opportunities

Tobacco-free environment

Supportive learning environment

Job summary

Augusta University is seeking an Online Student Success Coach to enhance online student retention and support. This role involves personalized student engagement and data-driven approaches to ensure success from matriculation to degree completion. The ideal candidate will have a Bachelor's degree and experience with online education, offering skills in communication, problem-solving, and organizational abilities. Join a collaborative team dedicated to fostering student achievement in a dynamic online environment.

Qualifications

• Bachelor's degree and one year of related experience required.
• Master's degree preferred.
• Previous experience with online students is advantageous.

Responsibilities

• Provide personalized coaching and support to online students.
• Maintain record-keeping for student interactions.
• Support the delivery of online resources and collaboration with faculty.

Skills

Communication Skills

Problem‑Solving Skills

Organizational Skills

Interpersonal Skills

Teaching Skills

Education

Bachelor’s degree from an accredited college or university

Master’s degree from an accredited college or university

Tools

Learning Management Systems (LMS)

Student Information Systems (SIS)

Job description

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University’s distinct characteristics in education and research include real‑world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

Augusta University Online (AU Online) is designed to take the university into the 21st century with advanced learning technologies for AU students. Deploying best‑in‑class online educational methods, techniques, and models of student support, AU Online is designed to support our faculty in developing leading‑edge online instruction.

Focused on fostering a sense of belonging among our online students, and creating exceptionally engaging classroom experiences, our team is committed to extending the reach of AU through advanced marketing and digital technologies. Our close‑knit team embraces the values of performance, innovation, and providing a personalized teaming experience like no other in online education.

Job Summary

This position will be reporting to the Director of Online Student Support, the Online Student Success Coach is an integral part of Augusta University Online (AUO) with the primary goal of enhancing student retention and success rates. This role combines hands‑on student engagement with data‑driven initiatives, ensuring students receive personalized and proactive care. The role will serve as a member of the Online Student Success team. The Online Student Success Coach will help support student academic success, persistence, and retention, from matriculation to degree completion. The primary aim of a student success coach is to help students build connections, maintain degree audit records, and collaborate with campus partners for an assigned caseload of students who will work closely with Department Chair(s) or Program Director(s) and Graduate Faculty Advisor(s) to develop short‑term and long‑term goals to meet the advising needs of the growing number of online students.

Responsibilities

ADVISING, STUDENT SUPPORT, AND ENGAGEMENT: Provide personalized, ongoing coaching and support to online students to enhance their academic performance, engagement, and overall student experience. Develop and implement success strategies for individual students, addressing challenges such as time management, study skills, and academic progress. Include early interventions and case management for at‑risk students. Refer students to appropriate resources as needed. Liaise with staff, counseling services, and other departments as needed to facilitate comprehensive student support. Advocate for student needs and work collaboratively with faculty and staff to address barriers to student success. Collaborate with the admissions team to facilitate an effective bridge in onboarding new students, easing their transition to online learning and setting them up for success. Advise students on Augusta University policies, handbooks, procedures, program requirements, practicum/internship requirements, and all other academic matters. Coach students through the petition and appeals process, registration, course selection, programs, and academic opportunities. Conduct exit interviews, capturing lessons learned.

RECORD MANAGEMENT: Maintain up‑to‑date notes and record‑keeping for each student meeting, email, and phone conversation as pertaining to academic progress through the student information system (SIS), customer relations management (CRM) system, and learning management system (LMS). Assist the Director in monitoring, tracking, and evaluating the effectiveness of retention activities and intervening proactively when signs of academic distress or disengagement are detected. Document and disseminate curriculum exceptions. Manage graduation progression for students. Create and update advising processes and policies. Collaborate in the development of assessment plans and tools related to retention efforts. Conduct regular assessments on student engagement, satisfaction, and success measures.

RESOURCE DEVELOPMENT AND COLLABORATION: Support the delivery of online resources, including tutoring, academic advising, and mental health resources. Work closely with the IT department to facilitate the effective use of digital tools and platforms that enhance online student engagement and success. Collaborate with faculty and staff across different departments to ensure alignment between student support services and the institution’s overall goals. Serve on various committees, as requested.

OTHER: Perform other duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives. Understand responsibilities with respect to Title IX, FRP A, and other compliance requirements. Participate in ongoing professional development activities curated by the Director.

Required Qualifications

Bachelor’s degree from an accredited college or university and one year of related experience.

Preferred Qualifications

Master’s degree from an accredited college or university

Previous experience with online students

Knowledge, Skills, & Abilities

KNOWLEDGE

Academic Landscape: Understand the broader educational landscape, including the challenges and opportunities unique to online learning and graduate‑level education.

Student Development Theories: Familiarity with student development theories to facilitate the holistic growth of students.

Technological Proficiency: Proficient in the use of digital technology, including learning management systems (LMS), student information systems (SIS), and other digital tools relevant to the educational setting.

SKILLS

Communication Skills: Ability to communicate effectively, both orally and in writing, to students, faculty, and staff.

Problem‑Solving Skills: Ability to identify, analyze, and solve problems that students may face, using creativity and resourcefulness.

Organizational Skills: Ability to manage time efficiently, prioritize tasks, and keep detailed records.

Interpersonal Skills: Ability to build and maintain positive relationships with students and staff.

Teaching Skills: Ability to teach or facilitate learning in areas such as study skills, time management, stress management, etc.

ABILITIES

Ability to maintain confidentiality.

Empathy and Cultural Competence: Ability to empathize with students, understand a wide range of cultural backgrounds, and work effectively with people from various backgrounds.

Adaptability: Ability to adjust to changes in schedules, student needs, institutional priorities, etc.

Proactive Approach: Ability to anticipate student issues before they escape and take necessary preventive action.

Motivational Abilities: Ability to inspire and motivate students to achieve their academic goals and stay committed to their programs of study.

Conflict Resolution: Ability to mediate and resolve conflicts that may arise between students or between students and faculty.

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post‑secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer‑friendly environment and providing superior service to our patients, students, faculty, and employees. Augusta University is a patient‑and family‑centered care institution, where employees partner every day with patients and families for success.

Augusta University is a tobacco‑free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.