UM Intake & Coordination Specialist

Empower Healthcare Solutions, LLC.; Little Rock (AR); On-site; USD 35,000 - 47,000; Full time

Job summary

Empower Healthcare Solutions, LLC. in Little Rock, AR, is seeking an Intake Specialist – Utilization Management (Non-Clinical) to support the UM department as the first point of contact for requests.

The role ensures accurate data entry, case creation, eligibility confirmation, and routing to the appropriate reviewer according to established policies. This non-clinical position emphasizes precise documentation, strong verbal and written communication, and the ability to navigate multiple systems

Qualifications

• High School Diploma or GED required.
• Ability to work in fast-paced, high-volume call and case-management environment.
• Strong data entry, documentation, and attention-to-detail skills.
• Professional verbal and written communication skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.

Responsibilities

• Receive utilization management requests and confirm eligibility.
• Create cases and enter initial data into the UM system.
• Route requests to the appropriate clinical reviewer per policy.
• Support continuity, accuracy, and timeliness of UM workflows by routing requests.

Skills

Data entry

Attention to detail

Verbal communication

Written communication

Multitasking

Computer proficiency

Education

High School Diploma or GED

Tools

UM platform

Job description

Empower Healthcare Solutions, LLC. in Little Rock, AR, is seeking an Intake Specialist – Utilization Management (Non-Clinical) to support the UM department as the first point of contact for requests.

The role ensures accurate data entry, case creation, eligibility confirmation, and routing to the appropriate reviewer according to established policies. This non-clinical position emphasizes precise documentation, strong verbal and written communication, and the ability to navigate multiple systems