UKG Techno - Functional Lead

City of New York; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Pension plan

Job summary

City of New York, representing NYCHA, seeks a Senior IT Architect to serve as the UKG timekeeping SME, owning configuration, integrations, upgrades, and incident resolution. The role collaborates with HR, Payroll, and IT teams to translate requirements into scalable UKG solutions and to manage vendor relationships.

Responsibilities include designing pay and work rules, ensuring policy alignment with union contracts, and leading change across deployments while maintaining security and change

Qualifications

• A baccalaureate degree in computer science, information systems, engineering, mathematics or related field with six years of relevant experience.
• A baccalaureate degree with ten years of relevant experience in enterprise/network/solutions architecture and IT infrastructure.
• Equivalent combination of education and experience satisfying 1 or 2.

Responsibilities

• Serve as the functional and technical SME for UKG Workforce Central and UKG Pro Workforce Management, including Timekeeping, Accruals, Attendance, Scheduling, Leave, Attestation, and Device Manager/clocks.
• Gather requirements from HR, Payroll, and business stakeholders and translate them into pay rules, work rules, accrual policies, schedules, and workflows.
• Configure, enhance, and support UKG platform and own the solution design for changes and deployments.
• Lead upgrades and migrations, including data migration validation, integration redesign, test planning, and cutover.
• Design, build, and support integrations between UKG and HR/payroll/downstream systems using UKG tooling and APIs.
• Plan and execute system and user acceptance testing with HR/Payroll and validate pay outcomes before production.
• Lead troubleshooting, root-cause analysis, and defect remediation for UKG incidents with priority based on impact and SLAs.
• Act as escalation point for vendors and UKG Support and approve vendor changes before production.
• Build and maintain reports, Dataviews, and analytics for HR, Payroll, and timekeepers.
• Provide training and end-user documentation for timekeepers, supervisors, and HR/Payroll users.

Education

Baccalaureate degree in computer science / information systems / engineering / mathematics or related field

Ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems

Education and/or experience which is equivalent to the above

Job description

• Salary Band: $125,000 to $150,000
• Compensation: USD 100,000 - USD 150,000

Job Description

The NYCHA IT Enterprise Solutions Management (ESM) Department seeks a UKG Techno-Functional Lead reporting to the Senior Manager in ESM. This role is the subject matter expert for NYCHA's UKG time and attendance platform, with hands-on expertise in both UKG Workforce Central (WFC) and UKG Pro Workforce Management (Pro WFM), and owns functional configuration, integrations, upgrades and migrations, and incident resolution.

The Lead works directly with HR, Payroll, and business users to gather requirements and translate them into scalable UKG configuration, and works with cross-functional IT teams, UKG, and support vendors to design, build, test, and support the platform.

Responsibilities will include, but are not limited to the following:

• Serve as the functional and technical SME for UKG Workforce Central and UKG Pro Workforce Management, including Timekeeping, Accruals, Attendance, Scheduling, Leave, Attestation, and Device Manager/clocks.
• Gather requirements from HR, Payroll, and business stakeholders and translate them into pay rules, work rules, accrual policies, schedules, and workflows that meet NYCHA policy, union contracts, and civil service rules.
• Configure, enhance, and support the platform, and own the solution design for enhancements and change requests from requirements through deployment.
• Serve as technical lead for UKG upgrades and migrations, including current-state assessment, configuration and pay rule mapping, data migration validation, integration redesign, test planning, and cutover.
• Design, build, and support integrations between UKG and HR, payroll, and downstream systems using UKG integration tooling (WIM, Integration Hub/Boomi, APIs).
• Plan and run system, integration, and user acceptance testing with HR and Payroll, and validate pay outcomes before changes reach production.
• Lead troubleshooting, root cause analysis, and defect remediation for UKG incidents, and prioritize them with the business based on impact and SLAs.
• Act as the escalation point for support vendors and UKG Support on complex functional and technical issues, and review and approve vendor-delivered changes before they move to production.
• Build and maintain reports, Dataviews, and analytics for HR, Payroll, and department timekeepers.
• Provide functional guidance and training to timekeepers, supervisors, and HR/Payroll users, and maintain end-user documentation and knowledge articles.
• Ensure adherence to IT Change Management processes for all configuration, development, and deployment activities, whether performed by NYCHA staff or vendors.
• Maintain platform security and access controls, including SSO, role-based access, and audit requirements for timekeeping and payroll.
• Identify automation and process improvement opportunities to reduce manual effort for HR, Payroll, and timekeepers.
• Think tactically and strategically about how best to manage and support the platform.

SENIOR IT ARCHITECT - 95711

Additional Information

1. NYCHA employees applying for promotion, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

2. NYCHA residents are encouraged to apply.

3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Qualifications

1. A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or

3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.