UKG Pro WFM Functional Lead

Computer Task; Dallas (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

CTG seeks a UKG Pro WFM Functional Lead for a Dallas, TX engagement. Lead the implementation and optimization of UKG Pro WFM, coordinating across HR, Payroll, and operations to translate business needs into functional solutions.

You will drive requirements gathering, design, configuration, testing, and post-production support while developing Data Views and Hyperfinds to enable reporting and analytics. Strong communication and documentation skills are essential.

Qualifications

• Requires a Bachelor’s degree or equivalent professional experience.
• Proven experience leading UKG Pro WFM implementations or optimization projects.
• Strong ability to translate business needs into scalable configurations.

Responsibilities

• Lead UKG Pro WFM functional activities across the project lifecycle.
• Configure Timekeeping, Attendance, Scheduling, and other modules.
• Partner with HR/Payroll to gather requirements and document solutions.
• Design and maintain Data Views and Hyperfinds for reporting and analytics.
• Support testing, issue resolution, and post-production support.
• Create functional documentation and process guidelines.

Skills

UKG Pro WFM configuration

Timekeeping

Attendance

Scheduling

Data Views

Hyperfinds

Requirements gathering

Stakeholder facilitation

Process transformation

Education

Bachelor's degree in HR or IS

UKG Pro WFM certifications

Tools

UKG Pro WFM

Job description

CTG is seeking to fill a UKG Pro WFM Functional Lead position for our client.

Location: Dallas, TX

Duration: 6 months

Duties

• Lead UKG Pro Workforce Management (WFM) functional activities throughout the project lifecycle, including requirements gathering, solution design, configuration, testing, deployment, and post-production support.
• Configure and maintain UKG Pro WFM modules, including Timekeeping, Attendance, Scheduling, Accruals, Labor Management, Pay Rules, Work Rules, Attendance Policies, Labor Levels, Employee Groups, and Schedule Groups.
• Partner with HR, Payroll, Operations, and business stakeholders to facilitate workshops, document requirements, and translate business needs into scalable functional solutions.
• Design, develop, and maintain Data Views and Hyperfinds to support reporting, analytics, compliance monitoring, and operational decision-making.
• Evaluate existing workforce management processes, identify functional gaps, and recommend improvements aligned with business objectives and industry best practices.
• Support system testing, troubleshoot configuration issues, validate business processes, and coordinate issue resolution throughout implementation and stabilization.
• Provide functional guidance and expertise to stakeholders, ensuring solutions align with organizational policies, operational requirements, and applicable regulations.
• Develop and maintain functional documentation, configuration specifications, and process guidelines to support system adoption and ongoing operations.
• Assess business performance gaps and recommend transformation initiatives that improve workforce processes, operational efficiency, and organizational effectiveness.
• Support change management activities and communicate functional solutions, process changes, and recommendations clearly to technical and nontechnical stakeholders.

Skills

• Strong functional expertise in UKG Pro WFM configuration, implementation, and optimization.
• Hands-on knowledge of Timekeeping, Attendance, Scheduling, Accruals, Labor Management, Pay Rules, Work Rules, and attendance policies.
• Experience developing and maintaining UKG Pro WFM Data Views and Hyperfinds.
• Strong requirements gathering, business process analysis, solution design, and stakeholder facilitation skills.
• Ability to translate complex business requirements into scalable system configurations and functional solutions.
• Knowledge of HR, Payroll, workforce management practices, compliance requirements, and organizational policies.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to manage competing priorities, collaborate across functional teams, and drive project deliverables to completion.
• Experience with business transformation, process improvement, change management, and implementation best practices.

Experience

• Demonstrated experience leading UKG Pro WFM functional implementations, enhancements, or optimization initiatives.
• Experience configuring and supporting UKG Pro WFM modules and translating business requirements into system functionality.
• Experience collaborating with HR, Payroll, Operations, and other business stakeholders to deliver workforce management solutions.
• Experience supporting the full implementation lifecycle, including testing, deployment, issue resolution, and post-production support.
• Experience analyzing business processes, identifying performance gaps, and recommending improvements to operational efficiency and compliance.
• Experience facilitating workshops, documenting requirements, and communicating recommendations to diverse stakeholder groups.

Education

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field preferred.
• Equivalent relevant professional experience may be considered.
• UKG Pro WFM certifications or relevant specialized training are preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.