UKG Pro WFM Configuration Specialist

Mass General Brigham; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham is seeking a UKG Pro WFM Configuration Specialist within MGB Digital. The role focuses on configuring, implementing, and optimizing UKG Pro WFM to meet client needs and improve operational efficiency.

Responsibilities include testing configurations, training end users, creating documentation, and providing ongoing support. The position requires collaboration with stakeholders and participation in project work, with hybrid onsite requirements.

Qualifications

• Bachelor’s Degree Information Systems preferred or equivalent experience.
• 2–3 years of experience in development, support, or operation of software applications.
• Experience configuring/implementing UKG Pro WFM modules (Timekeeping, Scheduling, Attestation, Analytics or reporting).

Responsibilities

• Configure, implement, test and optimize UKG Pro WFM to align with client workflows.
• Develop and execute test plans for direct and regression testing.
• Train end users and create end user documentation.
• Provide ongoing support and issue resolution for applications.
• Engage in dedicated project work and participate in team meetings.
• Participate in webinars, workshops, and online training.

Skills

UKG Pro WFM

Timekeeping

Advanced Scheduling

Attestation

Analytics or Reporting

Test planning

Communication

Education

Bachelor's Degree Information Systems preferred

Experience in lieu of a degree considered

Tools

Microsoft Office 365

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGB Digital is hiring a UKG Pro WFM Configuration Specialist Applications Analyst!

The Opportunity

We are seeking a Configuration Specialist with extensive expertise with UKG Pro WFM. In this role, you will be responsible for configuring, implementing, and optimizing the UKG Pro WFM instance to meet client-specific needs and improve operational efficiency.

What You'll Get To Do

• Configure, implement, test and optimize UKG Pro WFM to align with operational workflows.
• Conduct thorough testing and validation of configurations to ensure accuracy and alignment with client goals.
• Trains end users on the operation of software applications. Develops end user documentation.
• Provides ongoing support of the software applications by identifying and resolving issues.
• Engage in dedicated project work.
• Participates in regular team meetings to discuss team activities, issues and updates.
• Participate in professional development activities such as webinars, workshops, and online training.

What You Will Bring To The Role

• Expertise in configuring and implementing at least one of the following UKG Pro WFM areas: Timekeeping, Advanced Scheduling, Attestation, Analytics or reporting.
• Experience with writing and executing test plans designed for direct and regression testing
• Clear and effective communication to collaborate with stakeholders and provide technical guidance.
• Ability to create tailored solutions that address unique client needs that can align with enterprise standardization.

Qualifications

• Bachelor's Degree Information Systems preferred
• MGB can consider and review experience in lieu of a degree
• Experience in the development, support or operation of software applications 2-3 years required

Skills For Success

• Exceptional verbal and written communication skills.
• Exceptional interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Working Model Required

• M-F Eastern Business hours
• Onsite 1x weekly required
• Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs
• Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.