System Support Specialist - UKG/Kronos

Endurance IT Services; Chesapeake (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services company is looking for a detail-oriented System Support Specialist to manage and optimize the UKG Ready platform. You will provide user support, analyze system performance, and create training materials while collaborating with HR and IT teams to enhance user experience and system integration. Candidates should have at least 2 years of experience with UKG Ready and possess strong analytical and communication skills.

Qualifications

• Minimum of 2 years of hands-on experience with UKG Ready.
• Proven expertise in modules including Core HR, Payroll, Time and Labor.
• Strong analytical and problem-solving skills.

Responsibilities

• Serve as the subject matter expert for the UKG Ready platform.
• Act as the first point of contact for escalated system issues.
• Analyze system performance and user feedback.

Skills

UKG Ready expertise

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Human Resources or related field

Tools

UKG Ready

Job description

Overview

We are seeking a detail-oriented and proactive System Support Specialist - UKG/Kronos to join our team. This role is pivotal in ensuring the smooth operation and optimization of our UKG Ready platform, supporting key modules such as Core HR, Payroll, Time and Labor, Benefits, Performance, and Talent Acquisition. You will serve as the go-to expert for system support, user training, and process improvement across our school division.

Responsibilities

• UKG Ready Expertise: Serve as the subject matter expert for the UKG Ready platform, providing advanced, hands-on support across multiple modules.
• User Support & Issue Resolution: Act as the first point of contact for escalated system issues, offering timely troubleshooting and resolution for payroll, timekeeping, and leave management concerns.
• System Analysis & Optimization: Analyze system performance and user feedback to identify trends, recommend improvements, and implement new processes to enhance accuracy and user experience.
• Documentation & Training: Develop and maintain comprehensive user guides, FAQs, and training materials to support staff in navigating the system confidently.
• Cross-Functional Collaboration: Partner with HR, Payroll, and IT teams to ensure seamless system integration and alignment with organizational goals.

Required Qualifications

• Minimum of 2 years of hands-on experience with UKG Ready (formerly Kronos Workforce Ready), particularly in HR, Payroll, and Time and Labor modules.
• Proven expertise in modules including Core HR, Payroll, Time and Labor, Benefits, Performance, and Talent Acquisition.
• Strong analytical and problem-solving skills with the ability to resolve complex system issues.
• Excellent communication skills to support a diverse user base with clarity and empathy.
• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field (or equivalent experience).

Preferred Qualifications

• Experience working in an educational or public sector environment.
• Familiarity with system integration and data reporting tools.
• Ability to lead training sessions and workshops for end users.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting