UKG Training Specialist

Insight Global; United States; On-site; USD 50,000 - 62,000; Part time

Benefits offered by this job

Medical, dental, vision

HSA/FSA options

401k with company match

Paid time off

Job summary

Insight Global is seeking multiple UKG Support/Training Consultants to support a large-scale workforce management system upgrade, with go-live scheduled for January. These individuals will work closely with the Finance Department leadership to support over 4,000 managers through system adoption.

This role will begin with 4–5 months of onboarding and training, where consultants will learn the UKG platform and transition into production support.

Qualifications

• Experience training/providing tier 1/2 support to end users in UKG Workforce Central (Kronos) OR UKG WFM.
• Experience supporting or using UKG timekeeping/scheduling systems.
• Detail-oriented with ability to document and triage UKG issues.
• Strong communication skills (phone + written).
• Ability to work in a fast-paced, high-volume support environment.
• Strong customer service mindset with ability to handle high call volume.
• Bachelor's Degree.

Responsibilities

• Handle inbound tickets and calls through Salesforce, supporting managers with timekeeping, scheduling, accruals, leave, and reporting issues.
• Document and triage UKG issues with a high level of accuracy.
• Shift toward go-live readiness and stabilization as the project progresses.
• Provide excellent customer service in a fast-paced, high-volume environment.

Skills

UKG Kronos

Tier 1/2 support

Timekeeping

Scheduling

Documentation

Communication skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

Position: UKG Support / Training Specialist

Duration: Contract through January 31 (Contract to hire)

Pay Rate: $36-45/hr

Job Description:

Insight Global is seeking multiple UKG Support/Training Consultants to support a large-scale workforce management system upgrade, with go-live scheduled for January. These individuals will work closely with the Finance Department leadership to support over 4,000 managers through system adoption.

This role will begin with 4–5 months of onboarding and training, where consultants will learn the UKG platform and transition into production support. Day-to-day responsibilities will include handling inbound tickets and calls through Salesforce, supporting managers with timekeeping, scheduling, accruals, leave, and reporting issues, and documenting and triaging system issues with a high level of accuracy.

As the team approaches go-live consultants will shift from general support into more focused go-live readiness and stabilization efforts. This is a fast-paced, high-volume environment requiring strong customer service skills, attention to detail, and the ability to quickly learn new systems.

Must Haves

• Experience training/providing tier 1/2 support to end users in UKG workforce central (Kronos) OR UKG WFM
• Experience supporting or using UKG timekeeping/scheduling systems
• Detail-oriented with ability to document and triage UKG issues
• Strong communication skills (phone + written)
• Ability to work in a fast-paced, high-volume support environment
• Strong customer service mindset with ability to handle high call volume
• Bachelors Degree

Plusses

• Experience with timekeeping, scheduling, accruals, leave, and reporting
• Salesforce ticketing system experience

$36 to $45

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.