Unemployment Insurance Consultant

Equifax; Denver (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Equifax is seeking an Unemployment Insurance Consultant to contact clients, review unemployment cases and document conversations. You will screen unemployment documents, write detailed letters to the unemployment state agency, and analyze unemployment laws for each case.

The role is 100% on-site at our office in Earth City, MO. You will provide excellent customer service, receive and prioritize claims, and apply state laws to unemployment documents while meeting tight timelines and coordinating

Qualifications

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.
• 1 year office experience

Responsibilities

• Provide excellent customer service by establishing rapport with clients and the state agencies.
• Receive and prioritize claims, questionnaires, determinations and other unemployment related data.
• Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.
• Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
• Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
• Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.

Skills

Customer service

Education

Associate’s degree (A.A.) or equivalent

Tools

Word

Excel

Outlook

Job description

Full job description The Unemployment Insurance Consultant contacts clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case. Load and handle incoming emails. The role is 100% on-site at our office in Earth City, MO.

What you’ll do

• Provide excellent customer service by establishing a rapport with clients and the state agencies.
• Receive and prioritize claims, questionnaires, determinations and other unemployment related data.
• Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.
• Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
• Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
• Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.

What experience you need

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.
• 1 year office experience

What could set you apart

• Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
• Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
• Proficiency with Google or Microsoft Office PC applications including Word, Excel, and Outlook