UI Appeals Support Specialist (Hybrid)

State of North Carolina; Wake Forest (NC); Hybrid; USD 39,000 - 46,000; Full time

Benefits offered by this job

Paid holidays

Health plan

Supplemental benefits

Retirement plans

Job summary

The North Carolina Department of Commerce, Division of Employment Security, is seeking an Administrative Specialist I (S) to support the Appeals section. The role handles UI appeals processing, scheduling hearings, and maintaining case records with independent judgment.

Hybrid position (remote and in-office) with full-time benefits. Requires attention to timelines, compliance with laws, and clear communication with referees, managers, claimants, and attorneys.

Qualifications

• High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.

Responsibilities

• Reviewing and validating appeals to determine whether they meet applicable laws, rules, and procedures before scheduling.
• Processing and scheduling hearings, including continuance requests, while ensuring proper notice is provided to all parties.
• Managing case timelines and ensuring federally mandated case-aging requirements are met.
• Routing correspondence and documents to the appropriate sections within the Division of Employment Security (DES).
• Preparing appeal case files by locating, organizing, reviewing, and assigning necessary documents for Appeals Referees.
• Using electronic document systems, such as DocViewer and NCUI Benefits, to retrieve and manage case records.
• Reviewing documents independently, including determining which documents should be included, excluded, or redacted.

Skills

Administrative procedures

Communication

Attention to detail

Time management

Education

High school diploma or GED

Tools

DocViewer

NCUI Benefits

Job description

The North Carolina Department of Commerce, Division of Employment Security, is seeking an Administrative Specialist I (S) to support the Appeals section. The role handles UI appeals processing, scheduling hearings, and maintaining case records with independent judgment.

Hybrid position (remote and in-office) with full-time benefits. Requires attention to timelines, compliance with laws, and clear communication with referees, managers, claimants, and attorneys.