Appeals Administrative Specialist I – Hybrid

State of North Carolina - Commerce - DES , DWS; North Carolina; Híbrido; USD 39.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

State retirement

12 paid holidays

Descripción de la vacante

The North Carolina Department of Commerce is seeking an Administrative Specialist I (S) to support the Appeals section of the Division of Employment Security. You will review, validate, and schedule unemployment insurance appeals, prepare case files, and ensure timely hearings and compliance.

This full-time hybrid role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment while coordinating with Appeals

Formación

• Knowledge of office or work unit procedures, methods and practices.
• Demonstrated experience explaining and interpreting information to clients and staff.
• Ability to perform high volume, detailed work under strict time guidelines.

Responsabilidades

• Reviewing and validating appeals to determine compliance before scheduling hearings.
• Processing and scheduling hearings, including continuance requests and proper notice.
• Managing case timelines and federally mandated case-aging requirements.
• Routing correspondence and documents to appropriate sections within DES.
• Preparing appeal case files by locating, organizing and assigning documents for Appeals Referees.
• Using DocViewer, NCUI Benefits to retrieve and manage case records.
• Reviewing documents to determine inclusion, exclusion, or redaction.
• Communicating case documents to Appeals Referees, managers, attorneys and others by email or fax.
• Handling special projects and other UI-related assignments as directed.

Conocimientos

Office procedures

Communication skills

Detail oriented

Time management

Educación

High school diploma or GED

Descripción del empleo

The North Carolina Department of Commerce is seeking an Administrative Specialist I (S) to support the Appeals section of the Division of Employment Security. You will review, validate, and schedule unemployment insurance appeals, prepare case files, and ensure timely hearings and compliance.

This full-time hybrid role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment while coordinating with Appeals