Hybrid Administrative Specialist UI Appeals

Commerce - DES , DWS; North Carolina; Hybrid; USD 39,000 - 46,000; Full time

Benefits offered by this job

12 Paid Holidays

Health Insurance

State Retirement

WeSave Discounts

Flexible Spending Accounts

Job summary

The North Carolina Department of Commerce is seeking an Administrative Specialist I (S) to support the Appeals section in unemployment insurance cases. The role focuses on reviewing, scheduling and documenting hearings, while maintaining compliance with applicable laws and deadlines.

The position is full-time, 40 hours weekly, with a hybrid work setup. Applicants must meet education requirements and have strong written and verbal communication skills, handling multiple tasks with accuracy and

Qualifications

• High school diploma or GED with two years of related administrative experience.
• Ability to explain information to clients and staff clearly.
• Capable of handling high volumes of detailed work under tight deadlines.

Responsibilities

• Review and validate appeals to ensure compliance with laws, rules and procedures before scheduling hearings.
• Process and schedule hearings with proper notices to all parties.
• Manage case timelines and meet federal mandated case-aging requirements.
• Route documents to the appropriate DES sections and prepare appeal case files for Appeals Referees.
• Use electronic document systems to retrieve and manage case records and review documents for completeness.

Skills

Office procedures

Oral communication

Written communication

Attention to detail

Education

High school diploma or GED

Job description

The North Carolina Department of Commerce is seeking an Administrative Specialist I (S) to support the Appeals section in unemployment insurance cases. The role focuses on reviewing, scheduling and documenting hearings, while maintaining compliance with applicable laws and deadlines.

The position is full-time, 40 hours weekly, with a hybrid work setup. Applicants must meet education requirements and have strong written and verbal communication skills, handling multiple tasks with accuracy and