UI Adjudicator — Eligibility & Benefits (Remote)

AZ State Jobs; Phoenix (AZ); Hybrid; USD 39,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

ASRS retirement

Paid holidays

Transit subsidy

Career development

Job summary

The Arizona Department of Economic Security (DES) is hiring an Adjudicator for the Division of Employment and Rehabilitation Services (DERS). This role focuses on reviewing applications for public assistance, determining eligibility, and providing guidance to clients through interviews and documentation.

DES emphasizes flexible work options within Arizona, with an initial in-office training period. The position offers a stable benefits package and remote-work possibilities based on performance

Qualifications

• Knowledge of eligibility rules and programs governing public assistance.
• Strong customer service mindset and communication skills.
• Ability to use computers and software to research, document, and process cases.

Responsibilities

• Perform interactive interviews to elicit eligibility information for government programs.
• Process applications and determine benefit levels through automated systems and calculations.
• Explain program rules to clients and assist with completing applications.
• Monitor ongoing eligibility and update information as factors change.
• Attend staff meetings, trainings, and orientations.
• Respond to questions and complaints via in-person, phone, mail, or email.

Skills

Interactive interviewing

Written and verbal communication

Time management

Education

High School diploma or GED

Tools

Microsoft software

Job description

The Arizona Department of Economic Security (DES) is hiring an Adjudicator for the Division of Employment and Rehabilitation Services (DERS). This role focuses on reviewing applications for public assistance, determining eligibility, and providing guidance to clients through interviews and documentation.

DES emphasizes flexible work options within Arizona, with an initial in-office training period. The position offers a stable benefits package and remote-work possibilities based on performance