WORKFORCE SUPERVISOR

AZ State Jobs; Phoenix (AZ); Remoto; USD 48.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, life insurance

ASRS retirement

10 paid holidays

Paid vacation and sick time

Parental Leave

Tuition Reimbursement

Stipend Opportunities

Career Advancement

Descrizione del lavoro

The Department of Economic Security (DES) in Phoenix seeks a Workforce Supervisor to lead the daily operations of the DERS/WSA team. You will set priorities, supervise staff, coordinate recruitment, onboarding, and training, and ensure program compliance across duties.

Travel may be required for state business, with remote work options permitted within Arizona. Strong leadership, communication, and data-analysis skills are essential.

Competenze

• High School Diploma or equivalent required.
• Two years of supervisory experience or 4 years in public contact/service roles.
• Experience working with farmworkers, refugees, and veterans preferred depending on assignment.
• Pre-Employment Requirements: background checks and E-Verify.

Mansioni

• Plan and coordinate daily work assignments.
• Recruitment, onboarding, training, and performance management.
• Attend meetings for dissemination of information and program compliance.
• Design procedures to ensure office operations and services are effective.
• Collect, analyze, and submit data as required.
• Interpret rules and policies including EEO/affirmative action.

Conoscenze

Leadership

Customer service

Public speaking

Interpersonal skills

MS Office

Google apps

Data systems

Formazione

High School Diploma or equivalent

Strumenti

MS Office

Google

Data systems

Descrizione del lavoro

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

WORKFORCE SUPERVISOR

Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $24.0200/ hourly ($49,961.60 annually)

Grade: 21

Closing Date: Closing until sufficient resumes are recived

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view 'Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.
DES is seeking an experienced and highly motivated individual to join our team as a Workforce Supervisor with the Workforce Solutions Administration (WSA). This position is responsible for providing leadership, coordination, and supervision of the daily activities of an operations team; setting priorities for the team to ensure task completion, and coordinating work activities with other supervisors. Decisions and problem-solving are guided by policies, procedures and business plans. Depending on assignment, leadership, coordination, and supervision are provided in an office environment or virtual environment for local or geographically dispersed teams.
Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties

Essential Duties and Responsibilities include but are not limited to:

• Plan and coordinate daily work assignments according to a system of management principles; provide direction and instructions to staff to ensure efficient operation of the programs in area of responsibility.
• Perform recruitment, onboarding, training, and performance management functions to maintain an effective and efficient work environment.
• Attend and conduct meetings for the dissemination of information and program compliance.
• Design and implement procedures to ensure office operations and services are effective and efficient to meet program goals. Confer with management to resolve issues.
• Collect, compile, analyze, and submit data and correspondence timely to all Division/Administration requests.
• Interpret rules, regulations, and policies, along with Equal Employment Opportunity (EEO) and affirmative action mandates governing Department of Labor (DOL) DES programs.

Knowledge, Skills & Abilities (KSAs)

Knowledge in:

• Labor market information and in-demand industries and occupations; Interviewing techniques, transferable skills, assessment tools, and strategies.
• Social, cultural, and economic conditions that impact the populations and area(s) served.
• Public assistance eligibility determination processes and Family Assistance Administration case read process.
• Special needs of minority groups and disadvantaged persons.
• Community resources and support services.

Skill in:

• Leadership and developing the confidence, competence and potential of individual staff and teams.
• Customer service, teamwork, collaboration and interpersonal communication, including de-escalation and conflict resolution.
• Written and verbal communication, including public speaking and presentation.
• Research and interpret policies and procedures.
• Proficiency with MS Office, Google and data systems.

Ability to:

• Develop a positive, productive, motivated team-oriented work culture.
• Plan and organize work in accordance Division priorities and time management methodology.
• Work effectively independently and as a member of diverse teams.
• Work with clients of diverse backgrounds.
• Use Labor Market Information, in-demand industry, occupation, and transferable skills data to assess, advise, refer, prepare, and match job seekers. Address barriers to employment, engage education and training resources to prepare job seekers, track job seeker progress and completion of education and training, and match and refer the job seeker to employment opportunities.

Selective Preference(s)

• High School Diploma or equivalent.
• Two (2) years of supervisory experience or 4 years of public contact or customer service work experience, employment counseling, or recruitment.
• Depending on assignment: experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.

Pre-Employment Requirements

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Liz Alarcon at [phone] or email [e-mail].
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or emailing [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.