Eligibility & Benefits Advisor - In Person

AZ Dept. of Economic Security; Phoenix (AZ); Presencial; USD 42.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ASRS retirement

10 paid holidays

Paid vacation and sick time

Parental Leave

Tuition Reimbursement

Wellness plans

Rideshare and Public Transit Subsidy

Employee development opportunities

Descripción de la vacante

Arizona Department of Economic Security (DES) seeks a Customer Service Representative 3 to interpret and apply policy, resolve inquiries, and determine client needs for programs like NA, TANF, MA, and state DBME operations. This is an on-site, in-person position with responsibilities across eligibility and customer support.

The role requires excellent communication, problem-solving, and the ability to work under pressure in a fast-paced environment.

Formación

• Customer service practices and techniques.
• Administrative, office, and clerical procedures.
• Knowledge of program rules, regulations, policies and procedures, and computer systems.
• Problem resolution techniques using logic and reasoning.

Responsabilidades

• Assist customers in a fast paced face-to-face setting while reviewing and entering information in various computer systems.
• Determine what steps to follow in the appropriate standard work to place customers in the workflow or provide assistance that resolves the inquiry.
• Provide assistance, guidance, and instruction to customers on use of self service options.
• Working under adverse conditions in a fast-paced environment which may involve interaction with irate or hostile customers.
• Responsible for providing case status updates to customers.
• Assist customers in uploading documents to their online account.
• Submitting changes and information received from the customer.
• Conducts a complete range of eligibility related customer service functions, which includes research, compiling information and analyze policies and procedures to resolve complex customer issues.
• Issue EBT Cards following established policy and procedures.

Conocimientos

Active listening

Negotiation

Communication

Time management

Google Workspace

Problem resolution

Data entry

Herramientas

Google Workspace

Descripción del empleo

Arizona Department of Economic Security (DES) seeks a Customer Service Representative 3 to interpret and apply policy, resolve inquiries, and determine client needs for programs like NA, TANF, MA, and state DBME operations. This is an on-site, in-person position with responsibilities across eligibility and customer support.

The role requires excellent communication, problem-solving, and the ability to work under pressure in a fast-paced environment.