UCaaS & VoIP Support Engineer - Customer Focus
Cytracom
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Benefits offered by this job
Job summary
Cytracom, LLC in Texas is seeking an Application Support Engineer to serve as the frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate support to end-users and partners. This role diagnoses VoIP, PBX, SIP and networking issues, assists with onboarding and technical implementations, and collaborates across teams to resolve complex cases and ensure seamless communication.
A customer‑first mindset, accountability, and the ability to work under pressure are
Qualifications
- Experience providing technical support for UCaaS/VoIP platforms.
- Proven ability to diagnose VoIP, PBX, and network issues.
- Strong written and verbal communication.
Responsibilities
- Diagnose and resolve VoIP, PBX, SIP, networking, and hardware issues.
- Assist with customer onboarding and technical implementations.
- Maintain thorough documentation and knowledge base updates.
- Collaborate with cross-functional teams to resolve complex cases.
- Manage Zendesk tickets and meet SLA targets.
- Participate in on-call rotations.
Skills
Tools
Job description
Cytracom, LLC in Texas is seeking an Application Support Engineer to serve as the frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate support to end-users and partners. This role diagnoses VoIP, PBX, SIP and networking issues, assists with onboarding and technical implementations, and collaborates across teams to resolve complex cases and ensure seamless communication.
A customer‑first mindset, accountability, and the ability to work under pressure are
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