UCaaS Solutions Engineer: Demos, Adoption & PoCs

Ooma, Inc.; United States; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with employer match

Paid time off and holidays

Commuter benefits

Stock options or RSUs

Job summary

Ooma, Inc. is seeking a customer-facing technical specialist to guide deployments, deliver live demos, and support onboarding for complex UCaaS solutions.

You will partner with Sales, Growth, and Product to ensure customers derive real value from the platform and to drive adoption across the customer lifecycle. The role emphasizes translating technical concepts into clear guidance, cross-functional collaboration, and hands-on customer engagement across onboarding, training, and expansion

Qualifications

• 3+ years in a customer-facing technical role such as Solutions Engineering or Technical Account Management.
• Experience with UCaaS platforms and deployment scenarios.
• Ability to translate complex technical concepts for non-technical audiences.

Responsibilities

• Demonstrate product capabilities through tailored live demos for prospects and customers.
• Collaborate with Sales and Growth to address requirements and questions during the sales cycle.
• Support RFP responses, security questionnaires, and technical docs during the sales process.
• Deliver technical training and onboarding for customers with complex programming needs.
• Identify adoption gaps and coordinate with customers and internal teams to close them.
• Provide technical credibility in renewal and expansion discussions with customers.

Skills

UCaaS experience

Strong communication

Cross-functional collaboration

Education

Bachelor's degree in a technical field

Tools

Salesforce

HubSpot

Zendesk

Job description

Ooma, Inc. is seeking a customer-facing technical specialist to guide deployments, deliver live demos, and support onboarding for complex UCaaS solutions.

You will partner with Sales, Growth, and Product to ensure customers derive real value from the platform and to drive adoption across the customer lifecycle. The role emphasizes translating technical concepts into clear guidance, cross-functional collaboration, and hands-on customer engagement across onboarding, training, and expansion