UC & Telephony Systems Admin: CUCM, Unity, NICE CXone

IDR, Inc.; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Full Benefits

Employee Stock Ownership Program

Dedicated Engagement Manager

Job summary

IDR, Inc. is seeking a Systems Administrator in Houston, TX to support enterprise telecommunications, unified communications, and contact center operations.

You will partner with internal teams and vendors to ensure reliable communication services and contribute to service delivery improvements. Responsibilities include administering CUCM and Cisco Unity voicemail, supporting NICE CXone, and documenting incidents for continual process improvements, with an emphasis on AI-assisted productivity

Qualifications

• Associate degree or equivalent combination of education and experience.
• Experience supporting telecommunications, telephony, UC, or contact center tech.
• Experience administering CUCM and Cisco Unity voicemail systems.
• Working knowledge of NICE CXone administration and support.
• Familiar with AI-assisted productivity tools.

Responsibilities

• Provide day-to-day administration and user support for telephony and UC services.
• Administer CUCM including provisioning, device configuration and permissions.
• Support Cisco Unity voicemail services and mailbox management.
• Administer NICE CXone and coordinate with support resources.
• Document incidents and contribute to process improvements.

Skills

Telecom support

UC technologies

Vendor coordination

Education

Associate degree, technical certification, or equivalent

Tools

CUCM

Cisco Unity

NICE CXone

Job description

IDR, Inc. is seeking a Systems Administrator in Houston, TX to support enterprise telecommunications, unified communications, and contact center operations.

You will partner with internal teams and vendors to ensure reliable communication services and contribute to service delivery improvements. Responsibilities include administering CUCM and Cisco Unity voicemail, supporting NICE CXone, and documenting incidents for continual process improvements, with an emphasis on AI-assisted productivity