Network Administrator (UC Admin II)

UT Medical; Knoxville (TN); On-site; USD 90,000 - 110,000; Full time

Job summary

UT Medical seeks a Network Administrator – UC Admin II to maintain lifecycle and steady-state support of our unified communications environment. Responsibilities span CUCM, CUC, Cisco UCCX, WebEx, Teams integration, voice gateways, Expressway, Jabber, and related telephony services.

You will collaborate with other administrators, specialists, and engineers to ensure reliable delivery and performance. The role requires hands-on experience with IP networking, VoIP protocols, routing, and cloud

Qualifications

• 5-7+ years of progressive experience in Network and System Administration.
• 3-5 years of experience supporting and provisioning users with CUCM, CUC, Cisco CUBE, CUCCX.
• Must have working knowledge of IP networking: LAN/WAN, VoIP, routers, switches, firewalls and VPNs with routing protocols: BGP, OSPF, EIGRP.

Responsibilities

• Lifecycle and steady-state support for the corporate UC infrastructure, including Cisco Call Manager, Unity, UCCX, WebEx, Teams, gateways, and related telephony services.
• Coordinate efforts with other administrators, specialists, and engineers to ensure end-user, network, and telecommunications support.

Skills

Network administration

UC/Telecom expertise

Tools

CUCM

CUC

CUBE

UCCX

WebEx

Microsoft Teams

Expressway

Jabber

WebEx Calling

Cisco Voice Gateways

Cisco Unity Connection

Job description

This position is responsible for lifecycle and steady-state support for all aspects of the corporate network, with a focus on our Unified Communications infrastructure to include Cisco Call Manager, Cisco Unity Connection voicemail, Unified Call Center Express (UCCX), conferencing systems integration to include WebEx and Microsoft Teams, Cisco Voice gateways and routers, Expressway, Jabber, WebEx Calling, Cisco Emergency Responder, and xMedius faxing. Will work diligently to ensure end user, network, and telecommunications support. In addition, the Network Administrator - UC Admin II will coordinate efforts with other administrators, specialists, and engineers as needed.

Qualifications

• 5-7+ years of progressive experience in Network and System Administration
• 3-5 years of experience supporting and provisioning users with CUCM (Cisco Unified Communication Manager), CUC (Cisco Unity Connection), Cisco CUBE, CUCCX (Cisco Unified Contact Center Express)
• Must have working knowledge of IP networking: LAN/WAN, VoIP, routers, switches, firewalls and VPNs with hands-on experience in the following routing protocols: BGP, OSPF, EIGRP
• Experience with the following telephony protocols or circuits: SIP, SCCP, MGCP, PRI, and H.323
• Strong understanding of cloud telephony including UCaaS and CCaaS