UC Systems Administrator - 24x7 SOCOM NetOps

Peraton

Waipahu (HI)

On-site

USD 104,000 - 166,000

Full time

14 days+

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Job summary

Peraton seeks a UC Administrator to support SITEC 3 EOM at Camp H.M. Smith, HI, ensuring UC systems operate according to government policies. You will administer, monitor, and upgrade Unified Communications, provide end-user support, and manage licenses and security.

You will troubleshoot performance, configure Office 365 and Cisco Jabber, generate monitoring reports, and document UC topologies. DoD TS/SCI clearance and DoD 8570 IAT II certification are required, along with 2+ years in IT and

Qualifications

BS + 2 years of experience OR HS with 6 years of experience OR AA with 4 yrs of experience.
DoD TS/SCI clearance
DoD 8570 IAT II Certification
At least 2 years of relevant IT experience
Proficiency in Microsoft operating platforms and office applications

Responsibilities

Administers the operation of all SOCOM Unified Communications systems and services according to Government policies and procedures.
Coordinates and implements UC software and hardware upgrades.
Troubleshoots and resolves UC performance, connectivity, and related UC problems.
Administers UC security, antivirus, and spam control measures.
Uses a variety of tools to monitor and troubleshoot the network.
Works independently and provides administration of UC systems.
Creates monitoring reports and logs and ensures the functionality of UC systems.
Documents and maintains UC topologies.
Resolves ticket requests, works to resolve incidents, and escalates to the engineering team when required.
Adds Office 365 users and assign licenses (manually or by using automated tools such as PowerShell scripts).
Configures settings and policies for Office 365, such as managing USSOCOM's security, compliance, and productivity.
Maintains the setup of email and other services (such as Exchange Online, SharePoint Online, OneDrive for Business, and Teams) to meet USSOCOM's needs and enable collaboration and communication.
Monitors Office 365 and Cisco Jabber usage and troubleshoot issues that arise.
Stays up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM.
Manages configuration settings for USSOCOM's use and set up of Cisco Jabber, including installing the software/updates, configuring settings, and connecting to USSOCOM's server(s).
Adds and manage users to Cisco Jabber and manage their access and settings.
Configures chat and calling features for Cisco Jabber to meet USSOCOM's needs.
Manages Cisco Jabber contacts and groups to enable collaboration and communication.