UC & Mobile Device Support Specialist

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking an Unified Communications Analyst I in Memphis to provide daily support for more than 5,600 mobile devices. You will configure devices, assist end users, manage MDM policies, and coordinate shipments across MLH facilities.

The role requires an Associate's Degree in Information Technology and 1–3 years of telecommunications experience, with strong Office 365 and MS Teams skills. Some travel and high service expectations apply.

Qualifications

• Associates degree in IT or closely related field is required.
• Experience with mobile devices and Microsoft 365 tools preferred.

Responsibilities

• Provides day to day mobile device management support to departments and end users.
• Places orders for mobile devices as needed.
• Creates/modifies Mobile Device Management policies and configurations based on application requirements.
• Configures new/replacement devices.
• Supports Microsoft Teams platform, including new MS Teams requests.

Skills

Office 365 proficiency

MS Teams support

End user support

Ticketing systems

Mobile device management

Communication skills

Education

Associates Degree Information Technology

High School Diploma or Equivalent

Tools

MS Teams

MDM policies

Office 365

Job description

Methodist Le Bonheur Healthcare is seeking an Unified Communications Analyst I in Memphis to provide daily support for more than 5,600 mobile devices. You will configure devices, assist end users, manage MDM policies, and coordinate shipments across MLH facilities.

The role requires an Associate's Degree in Information Technology and 1–3 years of telecommunications experience, with strong Office 365 and MS Teams skills. Some travel and high service expectations apply.