Unified Communications Analyst

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks a Unified Communications Analyst to support over 5,600 mobile devices across the organization. Responsibilities include device configuration, end-user setup, MDM policy management, labeling, and shipping requests toMLH facilities, while modeling MLH Mission, Vision and Values.

The role requires Associates Degree in Information Technology, a High School Diploma or equivalent, and 2-3 years of telecom or mobile device experience.

Qualifications

• Associates Degree Information Technology
• High School Diploma or Equivalent
• 2-3 years of telecommunication or mobile device experience.

Responsibilities

• Provides day to day mobile device management support to departments and end users.
• Places orders for mobile devices as needed.
• Creates/modifies Mobile Device Management policies and configurations based on application requirements.
• Supports Microsoft Teams platform, including but not limited to new MS Teams requests.
• Performs other duties as assigned.

Skills

Troubleshooting

Process adherence

Office 365

Administrative support

Mobile devices

MS Teams communication

Education

Associate's degree in Information Technology

High school diploma or equivalent

Tools

MS Teams

Office 365

Ticketing system

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

The Unified Communications Analyst provides day to day support of over 5600 mobile devices in the organization. Support includes but is not limited to device configuration, end user setup and troubleshooting, management/setup of policies and configurations in MDM, labeling and completing requests for shipments to MLH facilities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Responsibilities

• Provides day to day mobile device management support to departments and end users.
• Places orders for mobile devices as needed.
• Creates/modifies Mobile Device Management policies and configurations based on application requirements.
• Supports Microsoft Teams platform, including but not limited to new MS Teams requests.
• Performs other duties as assigned.

Qualifications

• Associates Degree Information Technology
• High School Diploma or Equivalent
• 2-3 years of telecommunication or mobile device experience.

Required Skills

• Ability to access a situation, troubleshoot based on need and solve the problem or complete requested task.
• Ability to follow outlined processes.
• Knowledge and proficient experience utilizing Office 365 products, including Excel, Word, and Outlook.
• Ability to provide administrative support including but not limited to receiving orders, shipping orders. Includes use of existing ticketing system.
• Overall knowledge of how to operate mobile equipment.
• Ability to effectively communicate with end users via phone, email or any other communications platform (ex. MS Teams).

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.