Implementation Engineer – Unified Communications, Contact Center Solutions

Jobtailor; Oregon (WI); On-site; USD 95,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced Avaya Aura expert to install, upgrade, and troubleshoot enterprise voice systems across CM, AES, SMGR, SM, and Messaging. You will assess migrations, integrate Aura with Call Center solutions, and configure SIP with SBCs like AudioCodes.

You will support Microsoft Teams Calling via Direct Routing and oversee carrier connectivity, while performing patching to maintain a secure telephony environment.

Qualifications

• 5+ years of experience managing enterprise voice systems.
• Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
• Hands-on experience with Session Border Controllers.
• Strong understanding of Microsoft Teams Calling with Direct Routing.
• Experience with Genesys Cloud and Genesys Engage platforms.
• Familiarity with Carrier Voice Network Management.
• Knowledge of voice security, fraud detection, and third-party telephony integrations.
• Willingness to support on-call rotation, including after-hours and weekends.
• Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
• Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
• Willingness to travel.

Responsibilities

• Install, upgrade and troubleshoot the Avaya Aura suite of products, including CM, AES, SMGR, SM, Client, Messaging.
• Assess existing customer systems and advise on migrations or upgrade effort.
• Integrate Avaya Aura with Call Center solutions as needed.
• Configure SIP circuits between Aura and SBCs such as AudioCodes.
• Support Microsoft Teams Calling using Direct Routing.
• Oversee Carrier Voice Network Management and third-party connectivity.
• Perform infrastructure patching and maintenance for a secure telephony environment.
• Configure E911 to comply with FCC rules.
• Collaborate with the managed services team to support complex issues and P1 tickets.

Skills

Strong Written Communication

Strong Verbal Communication

Analytical Skills

Collaboration Skills

Problem-Solving Skills

Willingness to travel

On-call readiness

Tools

Avaya Aura CM

Avaya Aura AES

Avaya Aura SMGR

Avaya Aura SM

Avaya Aura Messaging

SIP Circuit Configuration

E911 Compliance

Microsoft Teams Direct Routing

Genesys Cloud

Genesys Engage

AudioCodes SBC

Infrastructure Patching

Job description

• Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.


• Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.


• Integrate Avaya Aura with Call Center solutions, as needed.


• Configure SIP circuits between Aura and SBCs such as AudioCodes.


• Support Microsoft Teams Calling using Direct Routing.


• Oversee Carrier Voice Network Management and third‑party connectivity.


• Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.


• Configure E911 as required for compliance with FCC rules.


• Collaborate with the managed services team to support complex customer issues and P1 tickets.

Requirements

• 5+ years of experience managing enterprise voice systems.


• Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).


• Hands‑on experience with Session Border Controllers.


• Strong understanding of Microsoft Teams Calling with Direct Routing.


• Experience with Genesys Cloud and Genesys Engage platforms.


• Familiarity with Carrier Voice Network Management.


• Knowledge of voice security, fraud detection, and third‑party telephony integrations.


• Willingness to support on‑call rotation, including after‑hours and weekends.


• Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.


• Strong analytical, collaboration, problem‑solving, prioritization, and follow‑through skills.


• Willingness to travel.

Core Competencies

Demonstrates extensive expertise in managing and implementing the Avaya Aura suite of products, including Communication Manager and Session Border Controllers, while ensuring compliance with voice security standards and effective integration with Microsoft Teams Calling. Strong analytical and communication skills are essential for collaborating with teams and addressing complex customer issues.

Highest-signal resume keywords

• Avaya Aura Suite Management


• Session Border Controller Configuration


• Microsoft Teams Calling with Direct Routing


• Carrier Voice Network Management


• Voice Security and Fraud Detection

ATS Optimization Keywords

Hard Skills

• Avaya Aura Communication Manager


• Avaya Aura Application Enablement Services


• Avaya Aura System Manager


• Avaya Aura Session Manager


• Avaya Aura Messaging


• SIP Circuit Configuration


• E911 Compliance


• Genesys Cloud


• Genesys Engage


• Infrastructure Patching

Soft Skills

• Strong Written Communication


• Strong Verbal Communication


• Analytical Skills


• Collaboration Skills
  
• Problem‑Solving Skills

Industry Keywords

• Enterprise Voice Systems


• Telephony Environment


• Compliance with FCC Rules


• On-Call Support


• Customer System Assessments

Tools & Technologies

• AudioCodes SBC


• Microsoft Teams


• Telephony Integrations


• Managed Services Platforms