UC & CX Delivery Leader - Professional Services

Mitel; Los Angeles (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Matching 401(k) plan

Paid time off

Employee Assistance Program

Reward and recognition programs

Job summary

Mitel is seeking a Manager, Professional Services to lead a customer-facing team delivering UC and CX solutions, driving business outcomes and transformative delivery practices. You will align technical delivery with customer objectives, coach engineers and consultants, and collaborate across Sales, Solution Engineering, and Product Management to ensure success across multiple engagements.

The role emphasizes leadership, operational excellence, and the ability to scale services while maintaining

Qualifications

• Proven experience leading professional services teams.
• Strong delivery and outcomes focus for UC/CX solutions.
• Experience aligning technical delivery with customer business goals.
• Ability to implement scalable delivery practices across teams.

Responsibilities

• Lead and develop a team of Professional Services engineers and consultants.
• Own delivery performance and customer outcomes across engagements.
• Drive transformation to a more consultative, scalable organization.
• Collaborate with Sales, Solution Engineering, Product Management, and Customer Success.
• Promote documentation, enablement, and knowledge transfer for enduring value.

Skills

Leadership

Delivery management

UC/CX expertise

Solution architecture

People development

Stakeholder management

Travel availability

Education

Bachelor's degree in business, technology, or engineering

Job description

Mitel is seeking a Manager, Professional Services to lead a customer-facing team delivering UC and CX solutions, driving business outcomes and transformative delivery practices. You will align technical delivery with customer objectives, coach engineers and consultants, and collaborate across Sales, Solution Engineering, and Product Management to ensure success across multiple engagements.

The role emphasizes leadership, operational excellence, and the ability to scale services while maintaining