CX Delivery Leader — Enterprise Solutions

CDW group; United States; Remote; USD 121,000 - 170,000; Full time

Job summary

CDW is seeking a Delivery Manager for Customer Experience (CX) to lead Professional Services delivery across a region, partnering with Sales, Solution Architects, and Services to assure client outcomes and financial goals.

You will guide teams, optimize utilization and profitability, and drive service excellence across geographies while maintaining strong partner networks and executive-level engagement.

Qualifications

• Bachelor’s degree required or 11 years of work experience delivering large scale, enterprise-class technical solutions with 1+ year of managerial experience.
• Excellent written, presentation, and verbal communication skills with ability to present technology recommendations from a business perspective.
• Proven ability to engage across levels, functions, cultures, and geographies while building strong relationships.
• Demonstrated ability to resolve client, project, and personnel challenges effectively.
• Ability to operate calmly in situations of change, ambiguity, and risk.
• Strong prioritization and multitasking skills in fast-paced environments.
• Experience developing long-range project plans and schedules for complex initiatives.
• Demonstrated ability to apply lessons learned and adapt to new technologies.
• Relevant ecosystem experience may include Cisco, Microsoft CX products, Citrix, Zoom, RingCentral, and Dialpad.

Responsibilities

• Provide leadership and oversight for Professional Services delivery within an assigned region.
• Collaborate with cross-functional teams to achieve organizational and delivery goals.
• Build and maintain relationships with technology partners, CDW account managers, regional managers, architects, and engineers to drive services success.
• Collaborate with Sales, Solution Architects, Services teams, and leadership to maximize services financial performance.
• Manage team performance, including development, through coaching and training.
• Ensure team members follow best practices in service delivery across geographies.
• Act as escalation point for issues related to team performance or client satisfaction.
• Build and maintain a Trusted Partner Network to augment engineering capacity.
• Participate in client engagements including sales calls, service estimates, and strategic planning with executive-level stakeholders.

Skills

Leadership

Stakeholder management

Communication

Team coaching

Project management

Education

Bachelor’s degree

Job description

CDW is seeking a Delivery Manager for Customer Experience (CX) to lead Professional Services delivery across a region, partnering with Sales, Solution Architects, and Services to assure client outcomes and financial goals.

You will guide teams, optimize utilization and profitability, and drive service excellence across geographies while maintaining strong partner networks and executive-level engagement.